Work in Portugal - Customer Care/Italian Market !)

Cross Border Talents; Firenze; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A customer support recruitment agency is seeking a Customer Support Representative to work remotely in Portugal. The role involves responding to customer inquiries, handling support tickets, and conducting outbound calls. Ideal candidates should be fluent in Italian and possess excellent communication skills. A monthly salary of up to 1,000 € is offered, along with relocation support and accommodation options. Experience in customer service is preferred, but not mandatory.

Servizi

Relocation support

Performance and complexity bonus

Studio apartment option

Competenze

• Fluent in Italian, both written and spoken.
• Experience in customer support is a plus.
• Ability to work in a multicultural environment.

Mansioni

• Respond to customer requests via email, chat, and calls.
• Handle support tickets related to various inquiries.
• Conduct outbound calls to improve customer success.
• Maintain accurate records using CRM tools.

Conoscenze

Customer service skills

Fluent Italian

Communication skills

CRM tool proficiency

Descrizione del lavoro

Want to Relocate to Portugal?

We are looking for Italian -speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Customer Support Representative
Location:Remote in Portugal
Market: Italian-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary:Up to1,000 +performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option:
Studio apartment in a company shared building for up to 12 months
Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!