Work-from-Home Customer Support – French Speaking

TalentPop App; Remoto; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A growing IT services company is seeking an Entry Level Customer Support Representative to provide remote support for French-speaking customers via calls, chat, and email. The ideal candidate will have at least one year of experience in customer service, fluent in French and English, with strong communication and problem-solving skills. Enjoy a competitive salary, paid time off, and a fully remote work environment with a team that values personal growth and supportive collaboration.

Servizi

Competitive salary with regular performance reviews

Paid time off

Monthly health stipend

Performance-based bonuses

100% remote work

Competenze

• At least 1 year of remote customer service or call center experience.
• Familiarity with e-commerce or CRM is a plus.
• Reliable internet connection with 15 Mbps+.

Mansioni

• Assist French-speaking customers via calls, chat, and email.
• Help troubleshoot customer issues quickly and kindly.
• Personalize each interaction to make customers feel valued.

Conoscenze

Fluent in written and spoken French

Great communication and problem-solving skills

Experience with bilingual customer support

Calm under pressure

Strumenti

Gorgias

Zendesk

Shopify

Descrizione del lavoro

Work-from-Home Customer Support – French Speaking

Are you fluent in French and English? Do you enjoy helping people and finding solutions? Join our remote team and make a real impact by providing friendly, helpful support from the comfort of your home.

What You’ll Do

As a Customer Support Representative, you’ll be assisting French‑speaking customers via calls, chat, and email. You’ll answer questions, solve problems, and make sure each customer leaves the conversation feeling heard and helped.

Your Main Tasks

• Provide support in French and English through voice and chat
• Help troubleshoot customer issues quickly and kindly
• Personalize each interaction to make customers feel valued
• Collaborate with your teammates for smooth, consistent service
• Share feedback to help improve how we do things

What You’ll Need

• At least 1 year of remote/online customer service or call center experience
• Experience with bilingual customer support is an advantage.
• Fluent in written and spoken French and English
• Great communication and problem‑solving skills
• Familiarity with tools like Gorgias, Zendesk, Shopify, or similar is a bonus
• Calm under pressure and focused on solutions
• E‑commerce or CRM experience is a plus

Work‑from‑Home Requirements

• A personal computer/laptop (at least i5 processor)
• Reliable internet with 15 Mbps+ download/upload speed

Perks & Benefits

• Competitive salary with regular performance reviews
• Paid time off to rest and recharge
• Monthly health stipend
• Bonuses based on performance
• 100% remote work – no commute, ever!

Why You’ll Love Working with Us

We’re a growing company that values people—not just metrics. If you’re ready to grow your career, make customers happy, and work with a team that truly supports you—we’d love to hear from you. Apply today and let’s make great things happen together!

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

IT Services and IT Consulting