Western Senior Manager, Delivery (Architecture, Data and Digital Strategy)

Adobe; Milano; In loco; EUR 80.000 - 110.000; Tempo pieno

Descrizione del lavoro

A leading digital experiences company is seeking a dynamic leader in Milan to manage a diverse team focused on delivering exceptional value to customers. The role involves strategic collaboration across various departments and requires proven experience in consulting and team leadership. Candidates should have expertise in digital marketing and strong relationship-building skills. This position may involve travel across Europe.

Competenze

• Proven records in managing and coaching high-performing professional services teams.
• Experience in the Digital Marketing field is appreciated.
• Fluency in English and another South European language (Italian or French) is required.

Mansioni

• Lead a high-performing team of Enterprise Architects and Consultants.
• Engage directly with key customers to drive success and satisfaction.
• Collaborate with Line of Business leaders to drive delivery excellence.

Conoscenze

Managing high-performing teams

Customer relationship building

Cross-functional collaboration

Problem-solving skills

Decision-making skills

Descrizione del lavoro

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Adobe Consulting’s Western region is seeking a dynamic and experienced leader to drive the success of a multidisciplinary team of Enterprise Architects, Digital Strategists, Technical & Data Architects, and Business Consultants across Western countries.

As part of the Western Consulting Leadership team, you will shape and execute strategy, optimize performance, foster cross-functional collaboration, and ensure customer success. You will play a key role in driving delivery excellence and thought leadership in partnership with the Architecture Data & Activation (ADA) and Digital Impact Group (DIG) organizations. This role involves close collaboration with internal stakeholders across sales, marketing, and consulting, as well as direct engagement with customers.

Position is based in Milan, Rome or Paris.

What You’ll Do

1. Lead a high-performing team of Enterprise Architects, Technical Architects, Digital Strategists, and Business Consultants
2. Partner with internal sales teams (Services Sales, Digital Strategy Group) to support service sales
3. Engage directly with key customers to drive success, resolve escalations, and maximize satisfaction
4. Provide direct management for all designated resources, ensuring alignment with team objectives while fostering a positive morale and culture. Inspire and motivate the team to consistently deliver outstanding and successful project deliveries.
5. Own team performance and achievement of targets (individual and regional)
6. Navigate a matrix environment, balancing regional and global business unit priorities
7. Collaborate with Line of Business (LoB) leaders to drive delivery excellence, innovation, and enablement across Architecture, Strategy, and Business Consulting domains
8. Work with project managers to optimize the delivery and impact across the Western region
9. Align with resource management to ensure optimal team staffing for customer projects
10. Ensure your team contributes meaningfully to Professional Services objectives

Requirements

• Proven records in managing and coaching high-performing professional services teams in a consulting or software vendor environment
• Familiarity with Digital Marketing field would be highly appreciated (Adobe Suite or competitors)
• Proven records of reaching professional services delivery objectives
• Experience in growing and handling customer accounts
• Strong ability to build collaborative relationships across global and cross-functional teams (EMEA, US, APAC)
• Self-motivated, responsive, and proactive approach to work
• Creative problem-solver with strong decision-making skills
• Effective in handling complex challenges and escalations
• Availability to travel to customer sites in Europe
• English fluency and another South European language (Italian or French) is required