VP of Customer Success: Growth, Retention & Scale (Remote)

uConnect; Italia; Remoto; EUR 138.000 - 156.000; Tempo pieno

Descrizione del lavoro

A technology career services company is seeking a VP of Customer Success in Italy. In this role, you will lead a high-performing team, focusing on maximizing client satisfaction and driving retention through strategic leadership and operational excellence. The ideal candidate has over 8 years of experience in customer success in a SaaS environment and a proven ability to engage with cross-functional teams. This position offers competitive compensation and a fully remote work environment.

Servizi

Gold PPO health insurance

Unlimited paid vacation

401(k) matching contributions

Home office stipend

Employee equity option program

Competenze

• 8+ years of experience in a Customer Success role, preferably in SaaS.
• Track record of leading high-performing teams.
• Strong analytical mindset with focus on data-driven decisions.

Mansioni

• Lead a team to deliver exceptional client experiences.
• Own the customer success strategy to maximize retention.
• Work closely with Sales and Product teams to align customer needs.

Conoscenze

Customer relationship management

Leadership and team development

Strategic planning

Data analysis

Communication skills

Formazione

Bachelor’s degree in business or related field

Strumenti

HubSpot

Vitally

Gong

Descrizione del lavoro

A technology career services company is seeking a VP of Customer Success in Italy. In this role, you will lead a high-performing team, focusing on maximizing client satisfaction and driving retention through strategic leadership and operational excellence. The ideal candidate has over 8 years of experience in customer success in a SaaS environment and a proven ability to engage with cross-functional teams. This position offers competitive compensation and a fully remote work environment.