Visionary Guest Experience Leader — Luxury Service

Four Seasons Hotels and Resorts; Venezia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading hospitality provider in Venice is seeking a Director of Guest Experience to lead and inspire teams in delivering exceptional service. You will develop guest engagement strategies and collaborate with departments to enhance the guest journey. Candidates should have 3–5 years of leadership experience in the luxury hotel sector, be fluent in English and Italian, and possess strong analytical and strategic skills. This full-time position includes a competitive salary and comprehensive benefits package.

Servizi

Competitive salary

Comprehensive benefits package

Employee discounts at Four Seasons

Complimentary dry cleaning for uniforms

Complimentary employee meals

Competenze

• Minimum of 3–5 years of progressive leadership experience in Rooms Division, Guest Experience, or Front Office.
• Fluency in English and Italian with exceptional communication skills.
• Experience managing budgets and guest satisfaction metrics.

Mansioni

• Provide visionary leadership to the Guest Experience, Front Desk, and Concierge teams.
• Develop guest engagement strategies to drive satisfaction and loyalty.
• Collaborate with key departments to ensure cohesive service delivery.

Conoscenze

Leadership

Guest engagement

Service excellence

Communication

Analytical skills

Formazione

Experience in luxury hotel environment

Descrizione del lavoro

A leading hospitality provider in Venice is seeking a Director of Guest Experience to lead and inspire teams in delivering exceptional service. You will develop guest engagement strategies and collaborate with departments to enhance the guest journey. Candidates should have 3–5 years of leadership experience in the luxury hotel sector, be fluent in English and Italian, and possess strong analytical and strategic skills. This full-time position includes a competitive salary and comprehensive benefits package.