VIP On-Demand Deskside IT Support Technician

Sharp Brains Recruitment; Potenza; Remoto; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A technology support services company is seeking a Deskside Support Level 1 professional to deliver technical support for desktop and laptop systems across various locations in Italy. Responsibilities include troubleshooting hardware and software issues, managing device lifecycles, and providing VIP support. The ideal candidate should be familiar with Windows environments and ITIL practices, alongside skills in tools like SCCM and Intune. This is a freelance position with flexible days based on ticket needs.

Competenze

• Experience in providing technical support for desktop and laptop systems.
• Familiarity with Windows OS environments.
• Understanding of ITIL practices.

Mansioni

• Provide end-to-end technical support for desktop and laptop systems.
• Handle IMAC activities and break/fix tasks for end-user devices.
• Deliver support using tools like SCCM and Intune.

Conoscenze

Deskside support

Technical troubleshooting

SCCM

Active Directory

VPN support

Basic MAC device handling

Strumenti

Intune

ServiceNow

MS Office

Descrizione del lavoro

A technology support services company is seeking a Deskside Support Level 1 professional to deliver technical support for desktop and laptop systems across various locations in Italy. Responsibilities include troubleshooting hardware and software issues, managing device lifecycles, and providing VIP support. The ideal candidate should be familiar with Windows environments and ITIL practices, alongside skills in tools like SCCM and Intune. This is a freelance position with flexible days based on ticket needs.