Villa Manager

Greyheath Hospitality; Ravello; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury hospitality group is seeking a Villa Manager for their property in Ravello, Italy. This role requires strong operational experience in luxury hospitality, leadership abilities, and a focus on guest satisfaction. Responsibilities include managing daily operations, ensuring compliance with regulations, and delivering high-quality service. Proficiency in both Italian and English is preferred. The ideal candidate will excel in a team management environment and enhance the overall guest experience.

Competenze

• Strong operational experience required in luxury hospitality.
• Ability to mentor, train, and motivate colleagues.
• Excellent customer service skills focusing on guest satisfaction.

Mansioni

• Oversee daily operations of the villa.
• Ensure exceptional service delivery.
• Manage team performance and compliance with company standards.

Conoscenze

Strong operational experience in luxury hospitality

Leadership and team management

Excellent communication skills

Knowledge of compliance and regulations

Proficiency in hospitality management systems

Fluent in Italian

Fluent in English

Descrizione del lavoro

Company Description

Greyheath Hospitality is a distinguished global collection featuring Torre di Civita, Villa Sforni, and The Royal George. These destinations blend historic legacy with contemporary luxury, creating extraordinary guest experiences. Our team comprises industry leaders with extensive expertise in hotel management, operations, and creative design. United by shared values and a commitment to excellence, we deliver exceptional personalized service. Greyheath Hospitality offers a diverse range of solutions, including Hospitality Operations, Private Villa Management, Training Academy opportunities, and Strategic Consulting.

Role Description

This is a fixed term on-site role for a Villa Manager based in Ravello. The Villa Manager will oversee and optimize daily operations, ensure exceptional service delivery, and manage team performance across all functions. Responsibilities include creating and implementing processes in our operations, supervising our colleagues, and ensuring compliance with regulatory and company standards. The role requires a focus on enhancing guest experiences, maintaining service quality, and driving efficiency across all aspects of operations.

Qualifications

• Strong operational experience in luxury hospitality is required
• Leadership and team management experience, with the ability to mentor, train, and motivate our colleagues
• Opening experience is highly valued
• Excellent communication and interpersonal skills, with a focus on guest satisfaction and relationship building
• Knowledge of compliance, safety, and regulatory standards in the hospitality industry
• Proficiency in using hospitality management systems and operational software
• Familiarity with luxury hospitality standards is highly valued
• Proficiency in Italian and English is preferred