Travel Experience Specialist - Remote Position

Leonardo Worldwide Corporation; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury travel agency is seeking a Travel Experience Specialist to deliver exceptional customer service in a remote position. Responsibilities include assisting clients with travel bookings, providing accurate information, and managing multiple requests with detail-oriented efficiency. The ideal candidate should have strong communication skills and a passion for travel, ensuring a seamless experience for clients throughout their journey. This role offers opportunities for professional growth and access to industry perks.

Servizi

100% remote work environment

Opportunities for professional growth

Access to travel perks and discounts

Supportive team culture

Competenze

• Customer service experience in travel, hospitality or similar fields preferred.
• Ability to manage multiple client requests efficiently.
• Comfortable learning new booking platforms and systems.

Mansioni

• Respond to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings.
• Provide accurate information regarding destinations and travel requirements.
• Confirm itineraries and ensure client satisfaction.
• Follow up with clients before and after travel.
• Address client concerns professionally.

Conoscenze

Excellent verbal and written communication skills

Strong customer service background

Highly organized with strong attention to detail

Comfortable using technology

Reliable and proactive

Genuine interest in travel

Descrizione del lavoro

Overview

Travel Experience Specialist - Remote position (Remoto). Salary EUR 30,000 - 50,000. Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience. This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Strong customer service background (travel, hospitality, or service-related experience preferred)
• Highly organized with strong attention to detail
• Comfortable using technology and learning new booking platforms and systems
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Opportunities for professional growth within the agency
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Statement

Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.

Travel Experience Specialist REMOTE POSITION • Rome, Italy