Trainer, Learning and development

Amazon; Asti; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A global e-commerce leader is seeking a Trainer to coordinate training in the Fulfillment Center, improve learning effectiveness, and support a diverse workforce. The ideal candidate will have a Bachelor's degree, fluency in English, and experience with Microsoft Office. Flexibility to work nights and shifts is required. This role also emphasizes the importance of analytical skills and experience in coaching and training.

Competenze

• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.

Mansioni

• Evaluate and refine training processes and techniques.
• Deliver training and coaching to new hires.
• Ensure training records are up to date.
• Support operations with critical role training.

Conoscenze

Able to work independently and autonomously

Interpersonal Skills and Composure

Well-honed communication skills

Observational and analytical skills

Effective time management

Experience with MS packages

Problem Solving

Fluency in English & Hindi

Instructor experience

Process knowledge

Formazione

Bachelor's degree

Strumenti

Microsoft Office products

Descrizione del lavoro

The Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.

Prerequisite: Willing to work Nights / flexible schedules / shifts.

• Act as a supervisor for Process Assistants and Ops Ambassadors with new hires
• Deliver Instructor training, observation and coaching to the INFC standard
• Ensure training records are kept up to date through the console
• Ensure IN training materials are kept and delivered against IN standard and provide a positive learning experience
• Use and analyze data on a daily basis to improve NH learning experience
• All tests/ audits are completed and responses are tracked
• Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
• Work with operations on a skill matrix to highlight gaps for critical role training
• Support operations with the delivery of critical role training
• Improve processes from gathering feedback and analyzing data
• Attend meetings when required and provide information required
• Work in partnership with the site PxT partners to improve new hire performance
• Support IN/ Zonal level projects with feedback and improvements

Top Skills to be a Successful Trainer

• Able to work independently and autonomously
• Interpersonal Skills and Composure (networking skills)
• Well-honed communications skills, including presentation skills
• Well-developed observational and analytical skills
• Able to deliver feedback, coaching and deliver training
• Effective time management and team work
• Experience using all MS packages, such as Word, Excel, and Power Point
• Problem Solving
• Fluency in English & Hindi
• Sense of confidentiality
• Instructor experience (internal candidates)
• Process knowledge (internal candidates)

Basic Qualifications

• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

Preferred Qualifications

• 1+ years of manufacturing or customer-facing environment experience

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