Tour Expert on board a cruise ship

Win Win; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading excursion service provider is seeking an Excursion Sales Specialist in Italy. You will promote and sell destination tours to guests onboard, ensuring satisfaction and safety during their journey. Candidates should have a high school diploma (Bachelor’s preferred), prior sales experience, and fluency in English and Italian. The role involves working onboard, where travel and meals are covered, as well as accommodation in shared cabins. Strong sales experience and additional language proficiency is preferred.

Servizi

Shared double cabin onboard

Travel to/from ship covered by employer

Onboard meals included

Access to crew facilities

Opportunities for professional development

Competenze

• Availability to live and work onboard for the full contract period.
• Fluency in German OR strong sales experience.
• Proficiency in a fourth language such as Spanish, Portuguese, or Chinese is an asset.

Mansioni

• Sell and promote excursion packages aligned with revenue targets.
• Support guests during excursions, including logistics and coordination.
• Provide language assistance during excursions when needed.

Conoscenze

Fluency in English

Fluency in Italian

Sales experience

Problem-solving skills

Teamwork

Formazione

High school diploma in Tourism or related field

Bachelor’s preferred

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Salary:

• Monthly gross: €1,750
• Bonus: €518
• Total Monthly Gross (including TFR/13°/14°/Leave/Additional Leave): €2,268

Accommodation & Benefits:

• Shared double cabin onboard
• Travel to/from ship covered by employer
• Onboard meals included
• Access to crew facilities (gym, beach, bar, internet lounge)
• Crew discounts and visitor passes for family/friends
• Opportunities for professional development and promotion
• Supportive, inclusive, international work environment

Job Description:

As an Excursion Sales Specialist, you will promote and sell destination tours and excursions to guests onboard, assist during onshore activities, and ensure customer satisfaction and safety throughout the journey.

Key Responsibilities:

• Sell and promote excursion packages aligned with revenue targets
• Support guests during excursions, including logistics and coordination
• Prepare tour materials (tickets, maps, stickers, etc.)
• Report guest interests, requests, and feedback to the Tour Manager
• Provide language assistance during excursions when needed
• Monitor guest behavior and ensure safety protocols are followed
• Assist injured or ill guests during excursions according to company procedures

Requirements:

• High school diploma in Tourism, Languages, or related field (Bachelor’s preferred)
• Previous experience in Sales; experience in selling excursions, tours, or services is highly valued
• Fluency in English and Italian (spoken and written)
• Fluency in German OR strong sales experience (especially in excursions/services/tours)
• Proficiency in a fourth language such as Spanish, Portuguese, or Chinese is an asset
• Confident using Microsoft Office Suite
• Proactive, with strong teamwork and problem-solving skills
• Availability to live and work onboard for the full contract period
• Willingness to complete mandatory STCW safety training (~10 days in passport country)

Employment Conditions:

• Seasonal / Contract-based
• Full-time, shift-based work including weekends
• Travel, meals, and lodging covered by the employer
• Social insurance provided according to maritime labor conventions

We are currently looking for German speakers or candidates with strong sales experience, especially in selling excursions, tours, or services. Join us and create unforgettable guest experiences while traveling to unique global destinations.