Telephone Operatore

Oetker Hotels; Capri; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A prestigious hotel chain in Capri is seeking a Hotel Telephone Operator who will manage communication between guests and hotel departments. Responsibilities include handling calls, assisting guests with information about services, and performing clerical tasks. This role requires clear communication and customer service skills, and offers competitive salaries along with accommodations for staff. Join us for an enriching career experience at Oetker Hotels.

Servizi

Competitive salary

Staff meals during shifts

Staff accommodation options

Healthy work-life balance

Competenze

• Experience in a customer service role is preferred.
• Ability to handle calls clearly and courteously.
• Capable of managing multiple tasks efficiently.

Mansioni

• Handle incoming and outgoing calls professionally.
• Provide information about hotel services to guests.
• Assist with clerical tasks such as filing and data entry.

Conoscenze

Clear communication

Customer service

Multi-tasking

Descrizione del lavoro

Hotel La Palma

Capri’s first hotel, built in 1822, currently being transformed into an elegant and exclusive 50‑room‑and‑suite hotel. Located mere steps from the famous Piazzetta, it will comprise a rooftop restaurant and bar, its own beach club, a newly built pool deck, a spa and a high‑fashion boutique.

Welcome

Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions

Telephone operators are responsible for handling incoming and outgoing calls.

Profile

The hotel telephone operator plays a key role in ensuring smooth and professional communication between guests, departments, and staff. They answer incoming calls clearly, courteously, and in a friendly manner, helping callers feel at ease while gathering accurate and complete information. They handle incoming calls by directing them to guest rooms, hotel departments, or managers, and take messages when recipients are unavailable. The operator provides guests with information about hotel services and public events, assists with outgoing calls, and helps guests use the phone system by explaining rates and available services. They are responsible for reporting any issues with telephone equipment or service, updating directory information in the front office software, and knowing how to respond appropriately to emergency calls. The operator also performs clerical tasks such as filing and data entry, provides product or service information over the phone, including placing orders or scheduling appointments, and supports internal communication by relaying messages between departments. Additionally, they process incoming email messages and forward them to the appropriate department, ensuring efficient and timely communication throughout the hotel.

Benefits

We offer competitive salaries, a healthy work‑life balance with time to enjoy your free time, complimentary staff meals during shifts, and staff accommodation options to support your stay.