Technical Writer

ASEM S.r.l.; Verona; Ibrido; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A technology company in Verona seeks a Technical Writer to create user guides and online training materials. The ideal candidate will have a degree in Computer Engineering and at least 5 years of experience in technical writing. Responsibilities include developing documentation for software applications and maintaining user information. The position offers flexible work arrangements and various employee benefits.

Servizi

Calm app access

Paid volunteering

Health insurance

Meal vouchers

Continuing education access

Competenze

• At least 5 years of experience in technical writing.
• English language proficiency is required.
• Experience in architecting complex documents and documentation sets.

Mansioni

• Develop, produce, and deliver user documentation for software applications.
• Conduct interviews with users and technical staff to gather data for documentation.
• Maintain and upgrade user information.

Conoscenze

Technical writing

Strong communication skills

Experience with image capture tools

Agile methodology

Proficiency with Jira

Proficiency with Confluence

Experience with Dita XML

Experience in technical documentation

Formazione

Bachelor’s or master’s degree in Computer Engineering or equivalent

Strumenti

Snagit

Web-based content management systems

Descrizione del lavoro

Join to apply for the Technical Writer role at ASEM S.r.l. in Verona.

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees, we are energized problem solvers who help clients understand and use our products effectively.

Overview

At ASEM, we are looking for a motivated and results-oriented Technical Writer to join our team in Verona. The purpose of the position is to create user guides, instruction manuals, online training materials, new features documents and how-to guides.

What will you be doing?

• Development, production, and delivery of information products as part of our software applications.
• Conduct interviews with users and technical staff to gather data for documentation.
• Maintain, and upgrade information for users.
• Revise current information for users for existing products and create information for users for new products.
• Translate technical information into web-based documents for non-technical and technical users.
• Create and maintain user assistance deliverables, such as online help systems, user manuals, administration guides, installation guides, and release notes or bulletins.
• Provide recommendations for improvement; proofread texts to correct spelling, grammar, and punctuation errors.
• Identify required user assistance content by analyzing functional specifications and collaborating with subject matter experts.
• Contribute to internal process improvements and other duties, as assigned.

Desired Qualifications

• Bachelor’s or master’s degree in Computer Engineering or equivalent.
• At least 5 years of experience in technical writing.
• Knowledge of image capture tools (e.g., Snagit) is advantageous.
• Strong communication skills with cross-disciplinary teams (developers, product owners, testers).
• Experience in architecting complex documents and documentation sets.
• English language proficiency.
• Experience working in agile, cross-functional software development teams is preferred.
• Proficiency with documentation templates and style guidelines for consistent visuals and structure.
• Experience with Jira, Confluence, Dita XML; ability to lead technical writing projects.
• Experience writing and editing information for Online Help, UI Text, User Guides, Configuration Guides, Release Notes, and Functional Specifications.
• Experience in a web-based content management system environment.

What we offer

• Mindfulness and Wellness: premium access to the Calm app for you and your family.
• Hourly flexibility and agile work arrangements for work-life balance.
• Paid volunteering: 3 paid days per year with potential to align with company donations.
• Employee Assistance Program for mental well-being support.
• OnTrack program for physical wellness and global collaboration.
• Continuing education: access to on-demand digital courses.
• Health insurance: supplemental coverage with 24/7 medical care.
• Meal vouchers: €8 per day.
• Exclusive discounts and development incentives.

Eligibility and privacy notices: The announcement is addressed to all eligible candidates in compliance with applicable laws. Candidates are invited to read the privacy policy in accordance with data protection regulations.

Company tags and roles: ASEM S.r.l.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Marketing, Public Relations, and Writing/Editing

Industries: Automation Machinery Manufacturing