Technical Trainer, Critical Operations - EMEA

STACK Infrastructure EMEA Limited; Milano; In loco; EUR 38.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Buoni pasto

Piano welfare aziendale

Assistenza sanitaria

Fondo pensione Font.Te

Descrizione del lavoro

STACK Infrastructure è alla ricerca di un EMEA Critical Operations Technical Trainer per sviluppare e fornire formazione tecnica che suporti la capacità, la sicurezza e la prontezza operativa dei team Critical Operations in Europa.

L'obiettivo è creare esperienze di apprendimento pratiche e accurate, lavorando a stretto contatto con Operations, Engineering e Learning & Development per accompagnare onboarding, sviluppo tecnico e progressione delle competenze in un portfolio EMEA in crescita.

Competenze

• Esperienza in operations critiche, infrastrutture di data centre o ambienti mission-critical.
• Capacità di spiegare concetti tecnici complessi in modo chiaro a pubblici diversi.
• Esperienza nello sviluppo di materiali, valutazioni e percorsi formativi.
• Ottime capacità comunicative e di gestione delle parti interessate.

Mansioni

• Concepire e offrire formazione tecnica in presenza, virtuale e hands-on su scala EMEA.
• Supportare onboarding, sviluppo tecnico e crescita delle competenze del team Critical Operations.
• Sviluppare e mantenere materiali formativi, esami e percorsi di apprendimento allineati a standard operativi e requisiti di business.
• Fornire coaching e guida tecnica ai dipendenti in ambienti mission-critical.
• Gestire dimostrazioni pratiche, walkthrough di apparecchiature e attività didattiche per l readiness.
• Collaborare con Operations, Engineering e leadership di site per aggiornare contenuti alle procedure e alle norme di sicurezza.

Conoscenze

Critical Operations experience

Data centre operations

Technical training delivery

Clear technical communication

Training materials development

Cross-cultural collaboration

Fluent English and Italian

Eligibility to work in Italy

Descrizione del lavoro

EMEA Critical Operations Technical Trainer

Role Summary

The EMEA Critical Operations Technical Trainer is responsible for developing and delivering technical training that supports the capability, safety and operational readiness of STACK Infrastructure's Critical Operations teams across Europe.

Working closely with Operations, Engineering and Learning & Development teams, you will create engaging, practical and technically accurate learning experiences that help employees operate mission-critical data centre environments safely, confidently and consistently.

This role combines technical expertise with coaching and facilitation skills, supporting both new and experienced employees through onboarding, technical development and competency progression across STACK's growing EMEA portfolio.

Key Responsibilities

• Deliver instructor-led, virtual and hands-on technical training across EMEA operational sites.
• Support onboarding, technical development and competency progression for Critical Operations teams.
• Develop and maintain training materials, assessments and learning pathways aligned to operational standards and business requirements.
• Provide coaching and technical guidance to employees operating within mission-critical environments.
• Facilitate practical demonstrations, equipment walkdowns and technical learning activities that support operational readiness.
• Collaborate with Operations, Engineering and site leadership teams to ensure training reflects current systems, procedures and safety expectations.
• Assess learner competence and provide constructive feedback to support ongoing development.
• Maintain accurate training records and support compliance requirements through learning management systems.
• Contribute to continuous improvement initiatives by incorporating operational feedback, lessons learned and industry best practice into training content.

What You’ll Bring

• Experience within Critical Operations, data centres, commissioning, facilities management, engineering or another mission-critical environment.
• Strong understanding of electrical and mechanical infrastructure commonly found within data centre operations.
• Experience delivering technical training, coaching or structured knowledge transfer programmes.
• Ability to explain complex technical concepts clearly to learners with varying levels of experience.
• Experience developing training materials, assessments or learning programmes.
• Strong communication, stakeholder management and organisational skills.
• Coaching mindset with a passion for developing technical capability and operational excellence.
• Comfortable working across different cultures, teams and operational environments throughout EMEA.
• Fluent English and Italian language skills are required.
• Eligibility to work in Italy.

Cosa offriamo / What we Offer

• Fascia Retributiva (RAL): 37.500 € - 47.500 € + premio di risultato.
• Contratto CCNL Commercio (Terziario, Distribuzione e Servizi).
• Buoni pasto e piano welfare aziendale.
• Assistenza sanitaria e accesso al fondo pensione Font.Te, secondo quanto previsto dal CCNL.
• Contribuirai allo sviluppo e alla gestione di infrastrutture digitali mission-critical, operando in alcuni degli ambienti data centre più avanzati d'Europa.
• Cresci con STACK, acquisendo esperienza su progetti di grande scala e cogliendo concrete opportunità di crescita professionale all'interno di una piattaforma europea in forte espansione.

La fascia retributiva indicata rappresenta il range previsto per il ruolo. La retribuzione sarà determinata in modo equo e trasparente all'interno di tale fascia, sulla base dell'esperienza professionale, delle competenze e delle qualifiche del candidato.

About STACK Infrastructure

STACK is a proven, trusted partner for the world's most innovative companies, designing, developing and operating sustainable global digital infrastructure. Backed by an unmatched record of reliable delivery and development expertise, STACK brings speed, scale, certainty and responsibility to the demands of a rapidly evolving digital infrastructure landscape.