Technical Support Specialist (Remote) - Entry Level, No Degree Required, 15 - 18

Remotely; Italia; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading online support platform is seeking enthusiastic individuals for the Technical Support Specialist role. This entry-level position requires no degree or prior experience, as comprehensive training will be provided. You will support users by responding to inquiries and troubleshooting issues. The role offers competitive pay, a flexible work-from-home schedule, and opportunities for growth within the company.

Servizi

Competitive hourly pay ($15-$18/hr)

Flexible work-from-home schedule

Comprehensive training program

Opportunities for growth

Supportive team environment

Competenze

• No degree required.
• No prior experience needed.
• Reliable internet connection and a quiet workspace.

Mansioni

• Respond to technical inquiries via chat, email, and phone.
• Diagnose and troubleshoot software and hardware issues.
• Provide step-by-step guidance to users.
• Maintain a high level of customer satisfaction.
• Collaborate with team members to improve support processes.

Conoscenze

Strong technical aptitude

Problem-solving abilities

Excellent written communication

Excellent verbal communication

Ability to work independently

Ability to work in a team

Descrizione del lavoro

Job Description

Are you a tech-savvy individual looking to start a career in technical support without the need for a degree or prior experience? NoGigiddy is seeking enthusiastic and dedicated individuals to join our team as Technical Support Specialists. In this entry-level role, you will be the first point of contact for our users, providing expert technical assistance and ensuring a seamless experience for all.

Responsibilities

• Respond to technical inquiries via chat, email, and phone in a timely and professional manner
• Diagnose and troubleshoot software and hardware issues
• Provide step-by-step guidance to users to resolve technical problems
• Assist users with navigating our platform and utilizing its features effectively
• Maintain a high level of customer satisfaction through excellent communication and problem-solving skills
• Collaborate with team members to continuously improve support processes and user experience
• Document and elevate complex technical issues to the appropriate departments when necessary
• Participate in training sessions to stay updated on product knowledge and technical support best practices

Requirements

• No degree required
• No prior experience needed; we will provide comprehensive training
• Strong technical aptitude and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Reliable internet connection and a quiet workspace
• Positive attitude and a willingness to learn

Benefits

• Competitive hourly pay ($15-$18/hr)
• Flexible work‑from‑home schedule
• Comprehensive training program
• Opportunities for growth and advancement within the company
• Supportive team environment
• Access to exclusive gig opportunities

How to Apply

Ready to join the NoGigiddy team and start your career in technical support? Apply now by sending your resume and a brief cover letter explaining why you're the perfect fit for this role to [e-mail].

Equal Opportunity Employer

NoGigiddy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join NoGigiddy today and take the first step towards a rewarding career in technical support!