Technical Support Specialist

ABB Schweiz AG; Bergamo; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A global technology leader in Bergamo is seeking a Technical Support Specialist to provide sales support to ELSB/ELSP customers. The ideal candidate will have 3-5 years of relevant experience, a diploma in electrical technology, and strong skills in Sales Force and Excel. This role involves coordinating resources, resolving customer issues, and enhancing satisfaction through proactive support. Flexible work options and development opportunities available.

Servizi

Flexible work models

Customized training and development programs

Parental Leave Program

Employee Assistance Program

Competenze

• 3-5 years of experience in similar roles.
• Proactive approach and ownership of customer issues.

Mansioni

• Provide technical sales support to ELSB/ELSP customers.
• Coordinate resources for case management.
• Collaborate with product marketing and service teams for issue resolution.
• Foster good customer relationships and update technical documentation.

Conoscenze

Sales Force

Excel

Electrical engineering principles

Italian (business proficiency)

English (business proficiency)

Formazione

Diploma of electrical or electronic technician

Descrizione del lavoro

På ABB hjälper vi industrier att bli snabbare, mer resurseffektiva och hållbara. Här är framsteg en självklarhet - för dig, ditt team och hela världen. Som global marknadsledare ger vi dig rätt förutsättningar för att lyckas med det. Det kommer inte alltid att vara enkelt - utveckling kräver mod och styrka. På ABB är du aldrig ensam. Run what runs the world.

Denna position rapporterar till:

EL Technical Sales Support Leader

In this role, you will have the opportunity to use your technical skills and knowledge and you will aid the Sales Support team by reacting to customer inquiries. As a Technical Support Specialist you will bethe first point of contact for ELSB/ELSP customers and business partners for technical request.

The work model for the role is: #LI-Onsite

Key Responsibilities:

• Provides internal and external technical sales support, coordinates resources for complete case management, and enhances customer satisfaction by assisting with pre-sales and post-sales inquiries.

• Ensures issue resolution by collaborating with product marketing, factories, and service teams, recommends appropriate solutions, and coordinates request handling.

• Maintains a positive customer experience by fostering good relationships, understanding needs, and updating technical documentation to improve self-service support.

• Represents the customer's voice within local teams, provides feedback for process improvement, and ensures compliance with safety regulations in daily activities.

Qualifications:

• You are highly skilled in Sales Force and Excel and possesses an enhanced knowledge of electrical engineering principles .

• You have a previous experience of 3-5 years in similar roles.

• You are passionate about proactive approach, with a demonstrated ability to take ownership of customer issues.

• Diploma of electrical or electronic technician.

• You are at ease communicating in Italian and English.

What's in it for you:

As a member of the ABB Group, you can expect an exciting and challenging job with an individually tailored introductory training. You will work in agile teams where you have the opportunity to actively contribute and drive ideas forward. Our flexible work models offer you an optimal work-life balance. Our unique spirit is characterized by appreciation, communication at eye level and an informal work culture. We offer you customized training and development programs as well as exciting development opportunities within the company. Numerous other benefits (Parental Leave Program, Employee Assistance Program and many more) round off our offer.

Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what’s next. Run What Runs the World.

Vi värdesätter människor med olika bakgrund. Kan det här vara ditt nästa steg? Ansök idag eller besök www.abb.com för att läsa mer om oss och se hur vår teknologi påverkar världen.