Technical Support Professional

Siemens; Milano; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global technology firm in Milan is seeking a Technical Support Professional for its Smart Infrastructure Building team. This role involves responding to customer inquiries, troubleshooting cloud services, and creating knowledge base articles. Candidates should have a degree in IT or related fields, 1-3 years of experience, and familiarity with AWS. Hybrid working options and comprehensive benefits are offered, fostering an inclusive team culture.

Servizi

Hybrid and remote working options

Comprehensive health insurance

Free on-site lunch options

Opportunities for continuous learning

Competenze

• Degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1–3 years of experience in technical support or customer service, preferably in a cloud environment.
• Familiarity with networking, operating systems (Linux/Windows), and basic scripting (PowerShell, Bash, or Python).
• Proficiency with at least AWS as a cloud platform; knowledge of Azure or Google Cloud is a plus.
• Familiarity with cloud services such as virtual machines, storage, networking, and identity management.
• Good communication and interpersonal skills; customer-focused attitude.
• Analytical thinking and problem-solving ability.
• Ability to work independently and collaboratively across functional teams.
• Passion for continuous growth and learning.
• Respect and appreciation of each person's uniqueness; willingness to co-create and share knowledge.
• Proficiency in English and Italian.
• Eligibility to work in Italy.

Mansioni

• Respond to customer inquiries and support tickets related to cloud services.
• Diagnose and troubleshoot issues with cloud applications and configurations.
• Escalate complex problems to R&D teams when needed.
• Communicate clearly and empathetically with customers via email, chat, or phone.
• Provide guidance on using cloud products effectively and follow up to ensure satisfaction.
• Work closely with product, engineering, and operations teams to resolve issues and improve services.
• Create and maintain internal and external knowledge base articles, FAQs, user guides, and training materials.
• Participate in training to stay updated on the cloud offering and support tools/processes.

Descrizione del lavoro

Apply for the Technical Support Professional role at Siemens in Milano. Join the Smart Infrastructure Building team within the Software Delivery Support organization and make a real impact from day one.

Responsibilities

• Respond to customer inquiries and support tickets related to cloud services.
• Diagnose and troubleshoot issues with cloud applications and configurations.
• Escalate complex problems to R&D teams when needed.
• Communicate clearly and empathetically with customers via email, chat, or phone.
• Provide guidance on using cloud products effectively and follow up to ensure satisfaction.
• Work closely with product, engineering, and operations teams to resolve issues and improve services.
• Create and maintain internal and external knowledge base articles, FAQs, user guides, and training materials.
• Participate in training to stay updated on the cloud offering and support tools/processes.

Qualifications

• Degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1–3 years of experience in technical support or customer service, preferably in a cloud environment.
• Familiarity with networking, operating systems (Linux/Windows), and basic scripting (PowerShell, Bash, or Python).
• Proficiency with at least AWS as a cloud platform; knowledge of Azure or Google Cloud is a plus.
• Familiarity with cloud services such as virtual machines, storage, networking, and identity management.
• Good communication and interpersonal skills; customer‑focused attitude.
• Analytical thinking and problem‑solving ability.
• Ability to work independently and independently across functional teams.
• Passion for continuous growth and learning.
• Respect and appreciation of each person’s uniqueness; willingness to co‑create and share knowledge.
• Proficiency in English and Italian.
• Eligibility to work in Italy.

Benefits

• Hybrid and remote working options enabled by innovative tools and devices.
• Comprehensive health insurance and welfare programs extendable to your family.
• Professional and extraprofessional accident insurance.
• Free on‑site lunch options.
• Wi‑Fi reimbursement and flexible workplace tools.
• Opportunities for continuous learning and career growth.
• An inclusive team culture where you can be yourself.

Siemens is an equal‑opportunity employer. We provide a safe and inclusive work environment based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates. Applications must include a CV in English.