Technical Support Engineer / Presales

Sangfor Technologies; Lombardia; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Italy is looking for a Technical Support Engineer to provide on-site engagement with customers. Responsibilities include troubleshooting issues, performing demonstrations, and training users. The ideal candidate will have at least 2 years of experience, a Bachelor's degree in relevant fields, and solid knowledge of networking principles. Certifications like CCNA or CCNP are a plus.

Competenze

• Minimum 2 years experience in IT industry as technical engineer.
• Thorough understanding of TCP/IP, routing, and OSI Model.
• Certifications such as CCNA or CCNP desired.

Mansioni

• Provide face-to-face technical support to customers.
• Assist with POC, demonstrations, and training.
• Troubleshoot and fix technical issues remotely.

Conoscenze

Technical Support

Network Best Practices

Troubleshooting

Analytical Skills

Communication Skills

Formazione

Bachelor's Degree in Computer Engineering or equivalent

Strumenti

Cisco

Juniper

Fortinet

Bluecoat

Riverbed

Aruba

Ruckus

Descrizione del lavoro

Responsibilities

Face-to-face engagement (on-site support) with Customer to provide Technical Support

In charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer.

Technical support by phone, email and another remote way.

Provide training to internal and external end users / partners.

Requirements

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer / Telecommunication) or equivalent.

Minimum of 2 years experiences in IT industry as technical engineer is required, including solid knowledge of network best practices. Thorough understanding of TCP / IP, including common protocols, applications, routing, and the OSI Model.

Knowledge of firewall, UTM, Network Security technologies or Wireless Technologies and know well about main stream network equipment (likes used etc. Cisco, Juniper, Fortinet, Bluecoat, Riverbed, Aruba, Ruckus).

Have strong analytical and problem-solving skills and a solid understanding of how to troubleshoot technical issues that involve network products.

Certifications such as CCNA or CCNP along with proven experience will be helpful and desired.

Excellent oral and written communication skills.

Required language(s) : English