Technical Support Engineer, Italy

Viking EMEA; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading multinational fire protection company seeks a Technical Support Engineer in Milan, Italy. This role involves providing technical support, conducting training, and developing relationships with customers and stakeholders. Ideal candidates will have an engineering background and experience in fire protection. In addition to competitive compensation, join a supportive company that values tradition and community.

Servizi

Competitive compensation

Supportive work environment

Career growth opportunities

Competenze

• Experience in technical/business development within fire protection.
• Good understanding of fire protection rules and system design.
• Knowledge of special hazards engineering is a plus.

Mansioni

• Build strong relationships with customers and stakeholders.
• Provide technical support and training to end-users and consultants.
• Develop specification and quotation pipelines.
• Assist customers in complex projects.
• Work closely with sales, operations, and marketing departments.

Conoscenze

Interpersonal communication skills

Technical skills in fire protection

Problem-solving skills

Relationship building

Fluent in Italian and English

Formazione

Engineering background (Mechanical / Electrical / Electronical)

Descrizione del lavoro

The Technical Support Engineer is our recognized, trusted technical expert for Italian market. You build a strong and trustful relationship with customer and stakeholders and you offer technical support to customers with a focus on design and Features & Benefits to influence purchasing demands. You ensure that our Viking brand is at the forefront of our clients via training to customers, insurers, end‑users, consultants and other specifiers of fire protection equipment. Your duties include making visits to specifiers (insurers, fire authorities, end‑users, consultants etc) as well as networking in the engineering / building community and supporting local industry related organisations. You will have commercial responsibilities for Water Mist (Econaqua / Procon) and Foam systems.

You work closely within our great local team of Sales, Customer Service in Italy and your Technical Support colleagues in other territories.

Responsibilities

• Build a strong and trustful relationship with customer and stakeholders
• offer technical support to customers with a focus on design and Features & Benefits
• Influence purchasing demands
• Training to customer, end user, consultants, specifiers of FP
• Commercial responsibilities for Water Mist (Econaqua / Procon) and Foam systems
• Build a specification and quotation pipeline
• Provide technical support to customers and specifiers for water based product range
• Organize and provide training and seminars
• Maintain strong contacts with system stakeholders (for example end users, engineers & insurers) to provide assistance and work towards getting Viking products specified
• Work closely within the technical support team in EMEA

• Build a specification and quotation pipeline
• Assist our customers in complex projects to identify the systems and products they require
• Provide technical support to customers and specifiers for water based product range
• Provide technical support to colleagues with accurate technical information
• Organize and provide training and seminars
• Provide on‑site assistance to customers as necessary
• Maintain strong contacts with system stakeholders (for example end users, engineers & insurers) to provide assistance and work towards getting Viking products specified
• Work with our product management team to define our product offering and manage our local product approvals
• Work closely within the technical support team in EMEA
• Work closely with the sales, operations and marketing department to launch new products
• Participate in Standards Committees and Trade Association and drive the development of the sprinkler industry
• Define and realize solutions for local standards / regulations

Qualifications and experience

• Background in technical / business development within the fire protection or related business
• Engineering background (Mechanical / Electrical / Electronical) and understanding for the jargon within the contracting business
• Good knowledge of Fire protection rules, experience in the design of systems would be an assets
• Knowledge of special hazards engineering is nice to have
• Prefab / pipework installation experience is desirable
• Proven technical skills, experiences
• Italian and English languages are a must, French language skills would be an advantage, but are not a pre‑requisite

Personal characteristics

• You have a helicopter perspective, able to prioritize and get things done
• You are well presented, enthusiastic with the drive to succeed in a competitive but developing market
• You are valued for your excellent interpersonal communication skills - you can communicate, interact and adapt to all levels in the organization through various channels and methods
• You are able to build strong relationships and networks through trust and integrity
• You are a self‑starter, well organized, able to prioritize and you get things done
• You are a listener and able to influence, motivate and convince when needed
• You are result oriented and have a strong sense of commitment to deliver

Our offer

Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We are not just stable; we are a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment.

Package: we offer competitive compensation that recognizes your expertise and dedication.

Great place to work: we are not just a big company; we are a close-knit community that spans continents. As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight‑knit family. Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment. Apply now and become part of our extraordinary journey!

Contact information

If you are interested in this position, please send your Curriculum Vitae and cover letter in English to