Technical Support Engineer, Italy

Viking Emea; Bardi; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading fire protection company is seeking a Technical Support Engineer to provide expert support in the Italian market. You will build relationships with customers and stakeholders while offering technical insight on water mist and foam systems. The ideal candidate has a background in engineering, excellent interpersonal skills, and fluency in Italian and English. This role offers a competitive compensation package, with opportunities for growth in a stable, supportive environment in the Milan area.

Servizi

Competitive compensation

Opportunities for professional growth

Supportive work environment

Competenze

• Background in technical/business development in fire protection.
• Understanding of engineering jargon in contracting.
• Good knowledge of fire protection rules.

Mansioni

• Build and maintain customer relationships.
• Provide technical support for water-based product range.
• Organize training and seminars for stakeholders.

Conoscenze

Technical support

Customer relationship management

Fire protection knowledge

Interpersonal communication

Project assistance

Formazione

Engineering degree (Mechanical/Electrical/Electronic)

Descrizione del lavoro

The Technical Support Engineer is our recognized, trusted technical expert for Italian market. You build a strong and trustful relationship with customer and stakeholders and you offer technical support to customers with a focus on design and Features & Benefits to influence purchasing demands. You ensure that our Viking brand is at the forefront of our clients via training to customers, insurers, end-users, consultants and other specifiers of fire protection equipment. Your duties include making visits to specifiers (insurers, fire authorities, end-users, consultants etc) as well as networking in the engineering / building community and supporting local industry related organisations. You will have commercial responsibilities for Water Mist (Econaqua / Procon) and Foam systems.

You work closely within our great local team of Sales, Customer Service in Italy and your Technical Support colleagues in other territories.

The main duties

• Build a strong and trustful relationship with customer and stakeholders;
• Offer technical support to customers with a focus on design and Features & Benefits;
• Influence purchasing demands;
• Training to customer, end user, consultants, specifiers of FP;
• Commercial responsibilities for Water Mist (Econaqua / Procon) and Foam systems;
• Build a specification and quotation pipeline;
• Provide technical support to customers and specifiers for water based product range;
• Organize and provide training and seminars;
• Maintain strong contacts with system stakeholders (for example end users, engineers & insurers) to provide assistance and work towards getting Viking products specified;
• Work closely within the technical support team in EMEA;

Furthermore, you will have the following duties

• Build a specification and quotation pipeline;
• Assist our customers in complex projects to identify the systems and products they require;
• Provide technical support to customers and specifiers for water based product range;
• Provide technical support to colleagues with accurate technical information;
• Organize and provide training and seminars;
• Provide on-site assistance to customers as necessary;
• Maintain strong contacts with system stakeholders (for example end users, engineers & insurers) to provide assistance and work towards getting Viking products specified;
• Work with our product management team to define our product offering and manage our local product approvals;
• Work closely within the technical support team in EMEA;
• Work closely with the sales, operations and marketing department to launch new products;
• Participate in Standards Committees and Trade Association and drive the development of the sprinkler industry;
• Define and realize solutions for local standards / regulations;

Ideally, you are based in Milan area (Viking Italy office is in Milan). The position requires occasional traveling mostly in Italy, but visits may be required to other countries as well. The Technical Sales Engineer will report to the Sales Manager of Viking Italia, also based in Milan.

Qualifications and experience

• Background in technical / business development within the fire protection or related business;
• Engineering background (Mechanical / Electrical / Electronical) and understanding for the jargon within the contracting business;
• Good knowledge of Fire protection rules, experience in the design of systems would be an assets;
• Knowledge of special hazards engineering is nice to have;
• Prefab / pipework installation experience is desirable;
• Proven technical skills, experiences;
• Italian and English languages are a must, French language skills would be an advantage, but are not a pre-requisite;

Personal characteristics

• You have a helicopter perspective, able to prioritize and get things done;
• You are well presented, enthusiastic with the drive to succeed in a competitive but developing market;
• You are valued for your excellent interpersonal communication skills - you can communicate, interact and adapt to all levels in the organization through various channels and methods;
• You are able to build strong relationships and networks through trust and integrity;
• You are a self-starter, well organized, able to prioritize and you get things done;
• You are a listener and able to influence, motivate and convince when needed;
• You are result oriented and have a strong sense of commitment to deliver;

Our offer

Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We are not just stable; we are a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment.

Package: we offer competitive compensation that recognizes your expertise and dedication.

Great place to work: we are not just a big company; we are a close-knit community that spans continents. As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family. Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment. Apply now and become part of our extraordinary journey!

Contact information

If you are interested in this position, please send your Curriculum Vitae and cover letter in English to … [email or contact info].