Technical Support Engineer

Chint Pvstar; Liguria; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading company in renewable energy is looking for a professional to provide technical support across all sales phases for photovoltaic systems. The role involves pre-sales training, on-site support during installations, and addressing post-sales technical queries. An ideal candidate should have at least 2 years of experience in the photovoltaic industry and a Bachelor's degree. The position is located in Italy, Liguria.

Competenze

• At least 2 years of experience in the photovoltaic industry, preferably with practical experience in household photovoltaic storage systems.

Mansioni

• Understand operational principles of photovoltaic systems.
• Provide comprehensive pre-sales technical support and training.
• Address post-sales technical quality issues and maintain customer relationships.

Formazione

Bachelor's degree

Descrizione del lavoro

Responsibilities

Understanding of the operational principles, functions, installation processes, and knowledge of key products like photovoltaic storage systems, inverters, batteries, and brackets.

Pre-Sales Technical Support : Understanding customer requirements and providing comprehensive pre-sales technical support. Collaborating with the sales team during client negotiations to address technical queries. Clarifying customers' technical issues in the project's early stages, including on-site technical surveys when necessary. Developing and refining pre-sales training materials, and delivering both online and offline technical training to clients.

During-Sales Technical Support : Enhancing training materials related to installation processes and providing relevant training to clients, both online and offline. Offering on-site guidance during installation as needed.

Post-Sales Technical Support : Promptly addressing technical quality issues raised in customer complaints. Resolving queries about product usage, maintenance, and replacement, including on-site support when necessary. Improving post-sales operation and maintenance training materials, and providing related training to customers, both online and offline.

Qualifications

At least 2 years of experience in the photovoltaic industry, preferably with practical experience in household photovoltaic storage systems. Bachelor's degree.