Technical Support Engineer

CHINT PVSTAR; Brescia; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading photovoltaic solutions provider in Brescia is seeking a skilled professional to provide technical support throughout the sales cycle. The ideal candidate has at least 2 years of experience in the photovoltaic industry, along with strong training delivery skills. Responsibilities include pre-sales technical support, installation guidance, and post-sales training. This position offers an opportunity to work with key photovoltaic products in a dynamic environment.

Competenze

• At least 2 years of experience in the photovoltaic industry, preferably with practical experience in household photovoltaic storage systems.

Mansioni

• Understand operational principles, installation processes, and key products.
• Provide comprehensive pre-sales technical support and clarify technical issues.
• Enhance training materials and provide client training online and offline.
• Address technical quality issues and resolve queries post-sale.

Conoscenze

Photovoltaic system knowledge

Customer relationship management

Technical training delivery

Formazione

Bachelor's degree

Descrizione del lavoro

Responsibilities :

Understanding of the operational principles, functions, installation processes, and knowledge of key products like photovoltaic storage systems, inverters, batteries, and brackets.

Pre-Sales Technical Support :

• Understanding customer requirements and providing comprehensive pre-sales technical support.
• Collaborating with the sales team during client negotiations to address technical queries.
• Clarifying customers' technical issues in the project's early stages, including on-site technical surveys when necessary.
• Developing and refining pre-sales training materials, and delivering both online and offline technical training to clients.

During-Sales Technical Support :

• Enhancing training materials related to installation processes and providing relevant training to clients, both online and offline.
• Offering on-site guidance during installation as needed.

Post-Sales Technical Support :

• Promptly addressing technical quality issues raised in customer complaints.
• Resolving queries about product usage, maintenance, and replacement, including on-site support when necessary.
• Improving post-sales operation and maintenance training materials, and providing related training to customers, both online and offline.

Qualifications

• At least 2 years of experience in the photovoltaic industry, preferably with practical experience in household photovoltaic storage systems.
• Bachelor's degree