Technical Support Engineer

Tiger Resourcing Group; Bellusco; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in parking management systems is seeking a Technical Support Engineer to manage the implementation and maintenance of complex systems. This role offers comprehensive training, autonomy in the field, and opportunities for problem-solving and collaboration with a dedicated team. Ideal candidates will possess good English skills, strong analysis capabilities, and a commitment to customer satisfaction.

Servizi

Comprehensive training program

Company PC and mobile phone

Competenze

• Experience in system implementations and installations.
• Good knowledge of English required.
• Ability to train customers and manage projects.

Mansioni

• Implement and maintain complex systems like video surveillance.
• Provide technical support to customers and the commercial team.
• Training users and managing customer requests.

Conoscenze

Problem-solving

Teamwork

Communication

Analysis

Customer orientation

Strumenti

Microsoft Windows

Descrizione del lavoro

Our client is a leader in parking management systems, with over 16,000 systems installed worldwide. Their solutions allow their customers, public and private car park Managers, to optimise the management of their car parks, offering innovative services to users. They are seeking a Technical Support Engineer with experience with both automation system implementation projects and maintenance within both remote and on-site settings. By joining the company, you will benefit from a comprehensive training program on their products. At the end of your training, you will intervene in the field in full autonomy where you will be a key element of the relationships our client maintains with their customers. The team is looking for motivated people with a strong passion for problem-solving and teamwork.

Main Duties

• Experience in implementations / installation of complex systems : video surveillance, access controls, networks
• Knowledge of Microsoft Windows (Win 10 / Server 2016 and up)
• Good knowledge of English
• Analysis and communication skills
• Orientation to results and customer satisfaction
• Project / activity management
• Configuration and activation of parking systems
• Manage customer requests
• System maintenance, functional checks
• Technical support to the Commercial team and customers on sales products and solutions
• Supervision of the work of third-party suppliers and contractors
• Training for customers / operators
• Company PC and mobile phone

Technical Support • Lombardia, Bellusco, Italy