Technical Support Developer

Remotely; Italia; Remoto; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A tech-forward healthcare company in Italy is seeking a Technical Support Developer to resolve technical issues and ensure smooth operations for their customers. You will work with Laravel, Vue.js, and contribute to system maintenance in a remote-friendly culture. The ideal candidate will have experience in a SaaS environment and possess strong problem-solving and communication skills. This role offers flexibility and significant growth opportunities.

Servizi

Flexible working hours

Annual company meet-ups

Remote-friendly culture

Competenze

• Strong background in Laravel Framework, PHP, and Vue.js.
• Experience troubleshooting technical issues in a customer-facing role.
• Solid knowledge of database management (MySQL, PostgreSQL).

Mansioni

• Efficiently troubleshoot and resolve technical issues reported through our support system.
• Collaborate with the 1st line support and product teams to ensure timely resolution of tickets.
• Maintain and optimize existing code to enhance performance.

Conoscenze

Problem-solving

Technical troubleshooting

Communication Skills

Formazione

Experience in a fast-growing SaaS company

Strumenti

Laravel

Vue.js

MySQL

Descrizione del lavoro

EasyPracticeis the flagship product for the therapy unit in Nordhealth, that enables clinicians and therapists to handle administrative work. We’re growing steadily and have more than40.000+ userson our platform. Our software ecosystem touches2M+ people worldwide.So, if you want to be part of an agile team that is passionate about solving problems and becoming better professionals in the process, we might have something for you!

About the role

We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co‑workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

As aTechnical Support Developerat Nordhealth and EasyPractice, you will play a crucial role in ensuring smooth operations for our customers by resolving complex technical issues escalated from the 1st line support team. Your main responsibility will be to handle tickets, troubleshoot issues, and maintain our system, which primarily involves working with Laravel and Vue.js.

This role is ideal for someone who thrives on problem‑solving, enjoys a mix of technical challenges, and has a customer‑first mindset.

Your key responsibilities include:

• Efficiently troubleshoot and resolve technical issues reported through our support system.
• Investigate, debug, and provide fixes for bugs in our Laravel and Vue.js‑based applications.
• Collaborate with the 1st line support and product teams to ensure timely resolution of tickets and effective communication with end‑users.
• Understand and prioritize tickets while considering business and user base needs.
• Maintain and optimize existing code to enhance performance, scalability, and reliability.
• Document technical solutions and contribute to building a knowledge base for recurring issues.
• Collaborate with the development team to elevate and resolve more complex issues when necessary.

Our Tech Stack

We’re huge fans of Laravel framework and the different tools in their ecosystem and our tech stack reflects that. Our current technologies include:

• Laravel 10.x
• AWS services
• Vue.js 2.x/3.x
• MySQL 8
• Bootstrap and TailwindCSS

We’re continuously evolving our tech stack to meet our users’ needs and we always welcome new ideas.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

• A strong background in Laravel Framework, PHP, and Vue.js.
• Experience troubleshooting technical issues in a customer‑facing role.
• Solid knowledge of database management (MySQL, PostgreSQL, etc.).
• Ability to navigate remote server administration.
• Excellent problem‑solving skills and the ability to work independently in a remote environment.
• Exceptional communication skills, enabling you to translate technical solutions into customer‑friendly language.
• Being a team player.
• A proactive attitude and a passion for continuous learning and improvement.

Bonus points for experience in:

• DevOps practices, Docker, CI/CD pipelines, or automated testing.

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment.

At EasyPractice, we’re in an exciting growth phase, and joining us now means you can make a tangible impact on our success.

Here’s what you can look forward to:

• A friendly and supportive team environment.
• Freedom to work from anywhere in Europe.
• Flexible working hours to maintain your ideal work‑life balance.
• Annual company meet‑ups to connect with colleagues in person.
• ️A remote‑friendly culture with team members from around the world.
• Employment contract or B2B agreement, depending on location.

If you relish the idea of working in a fast‑growing, international setting, and you're passionate about contributing to a friendly and collaborative culture, then this could be the perfect job for you. Join us and be part of our ongoing success story. Apply now! We’ll fill the position as soon as we find the right person.