Technical Support

FoxESS; Settimo Milanese; In loco; Riservato; Tempo pieno

Descrizione del lavoro

An innovative company is seeking a Technical Support professional to assist customers with technical issues related to their products. This role involves responding to queries, guiding users through features, and collaborating with various departments to ensure customer satisfaction. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a keen attention to detail. With comprehensive training provided, this is an excellent opportunity for individuals looking to grow in the energy sector while making a significant impact on customer experience.

Servizi

Competitive salary package

Comprehensive training and development opportunities

Competenze

• Strong verbal and written communication skills are essential.
• Ability to work in a fast-paced environment and multitask.

Mansioni

• Respond to customer queries via phone, email, or chat.
• Monitor social media for customer complaints and provide assistance.
• Gather customer feedback and share with teams.

Conoscenze

Communication Skills

Problem-Solving

Decision-Making

Attention to Detail

Strumenti

Computer Systems

Software Applications

Descrizione del lavoro

We are looking for a Technical Support to assist our customers with technical problems when using our products and services. Your responsibilities would include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

Tasks

• Respond to customer queries in a timely and accurate way, via phone, email or chat, identify customer needs and help customers use specific features
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Handle a high volume of incoming calls and emails from customers
• Collaborate with other departments to ensure timely resolution of customer concerns

Requirements

• Experience in the energy industry is desirable, but not essential as training will be provided
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficient in using computer systems and software applications
• Strong attention to detail and accuracy

Benefits

• Competitive salary package
• Comprehensive training and development opportunities