Technical Specialist

Apple; Firenze; In loco; EUR 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Retirement benefits

Discounted products

Tuition reimbursement

Relocation assistance

Descrizione del lavoro

Apple Florence is seeking a Technical Specialist to deliver expert technical support and top-tier service to customers in a fast-paced retail environment. You will troubleshoot, educate customers on repairs and Apple products, and contribute to an inclusive store culture.

This permanent, full-time role requires strong product knowledge, empathy, and the ability to resolve issues efficiently while upholding Apple’s standards and values.

Competenze

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Proficient in the local language, both written and spoken (sign language supported).
• Demonstrate technical expertise of Apple products and services.

Mansioni

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
• Provide excellent service to Apple customers by understanding their needs and presenting product/service recommendations.
• Educate customers on relevant ways to buy and on repair options.
• Contribute to an inclusive environment by respecting differences and learning from others.

Descrizione del lavoro

Location: Florence, Tuscany, Italy

Salary: Competitive

Closing date: 1 Aug 2026

Reference: 1420423

Employer: Apple

Sector: Technology

Role: Specialist

Contract Type: Permanent

Hours: Full Time

Job Details

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.

Key Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
• Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Preferred Qualifications

• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
• Navigate customer service issues with care and strong interpersonal skills.
• Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
• Work in a fast-paced environment and balance multiple tasks at the same time.
• Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be trusted with sensitive or confidential information, keeping with Apple's core values.
• Be curious and open to learning from others and helping each other grow.

Minimum Qualifications

• You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• You should also be proficient in the local language, both written and spoken (sign language supported).

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This range provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on contractual hours, skills, qualifications, experience, location, and any relevant collective bargaining agreement provisions.

Apple employees are eligible to participate in the Apple Inc. discretionary stock programs. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

You’ll also receive benefits including:

• Comprehensive medical and dental coverage
• Retirement benefits
• A range of discounted products
• For formal education related to advancing your career at Apple
• Reimbursement for certain educational expenses including tuition

Learn more about Apple Benefits.

For information about pay and roles, select a store and view pay information.

Note: Apple benefit, compensation and discretionary stock programs are subject to eligibility requirements and other terms of the applicable plan or program.