Technical Service & Development Scientist (m/f/d)

Dupont; Milano; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A global water technology leader is looking for an experienced Ion Exchange Application Specialist to join their Technical Service and Development Team. This role involves technical support, customer interactions, and project management in water treatment applications, primarily within Europe. Candidates should have a strong background in chemical engineering, experience with ion exchange systems, and excellent communication skills.

Competenze

• 10 years of experience in technical functions related to water treatment.
• Proficient in English, both spoken and written.
• Knowledge of Ion Exchange Resins theory and practical applications.

Mansioni

• Become a subject matter expert on ion exchange resins.
• Provide technical guidance and consultation to clients.
• Work closely with customers for technical support.
• Develop and deliver technical presentations and workshops.

Conoscenze

Customer centric attitude

Strong troubleshooting abilities

Excellent communication skills

Strong digital literacy

Interpersonal skills

Data analysis skills

Formazione

Bachelor's degree in Chemical Engineering or Environmental Science

Master's degree or Ph.D. (preferred)

Descrizione del lavoro

Overview

DuPont Water Solutions (DWS) is a $1.4 B water technology leader, focused on solving global challenges in water purification, conservation, and reuse. DWS serves thousands of customers in diverse markets using multiple technologies from its portfolio across major geographies of the world. We are seeking a knowledgeable and experienced Ion Exchange Application Specialist to join our Technical Service and Development Team in EMEA. This is a technical position that requires you to work in the water solutions business to actively promote various technologies and applications, with focus on Microelectronics, Energy / Power. The role involves customer interaction, product promotion, technical training & troubleshooting, project simulations, laboratory and/or field trials to benchmark various products vs competition in different application environments and utilize the data generated for customer interactions and product qualifications. The target region is Europe. The new position will be available in different locations: The Netherlands, Tarragona (Spain), Greifenberg (Germany) and Chauny (France).

Responsibilities

• Become a subject matter expert on ion exchange resins to position DWS’s products, providing technical guidance and consultation to internal teams (commercial) and external clients to ensure efficient and effective system designs, adequate operation and offer guidance during troubleshooting and resolution of operational issues.
• Work closely with customers and extend technical support by way of selecting appropriate products, running models & optimizing design in cost effective manner. Offer post-sales support for select projects as necessary.
• Identify & tap opportunities for innovation product/solution offering. Ensure documentation of the opportunities and related customer interactions.
• Work on new product development by taking lab/field trials to generate & validate product performance data. Strive for scientific innovation to bring competitive edge and capture value where appropriate.
• Joint visits with account managers to key brand owners / customers / OEMs / consultants for promotion of products & solutions.
• Develop jointly with commercial and marketing engagement programs (action plans) for priority markets to increase business visibility and positioning as technology partner.
• Develop and deliver technical presentations and workshops and customer seminars as needed. Provide training and technical support to customers on the systems operation, maintenance, troubleshooting, and ion exchange resins handling.
• Present technical proposals and solutions and/or alternatives to customers and address their queries and concerns.
• Conduct feasibility studies, analyze water quality data, and recommend appropriate technology, equipment, and operating conditions to achieve desired treatment outcomes.
• Compile and update product documentation material like case histories and customer success cases.
• Understand global business/regional strategies for respective business verticals. Share information on local business conditions, market dynamics, and competitive scenario with the team; participate in formulating business strategies with regional marketing/business heads. Execute strategies in sync with the sales & marketing teams.

Requirements (Minimum)

• Bachelor's degree in Chemical Engineering, Environmental Science, or a related field. A Master's degree or Ph.D. preferred (but not mandatory).
• Languages: English – highly proficient in both spoken and written.
• 10 years of experience in technical functions, such as Technical Sales, Technical Service or Project Management in water treatment.
• Relevant technical experience with Ion Exchange Resins theory, and its practical application in water treatment. Familiarity with water quality parameters, such as pH, conductivity, TDS, hardness, alkalinity, and contaminants commonly found in various water sources.
• Implement industry best practices of work & personal safety, performing a variety of pilot tests. Knowledgeable about standard methods.
• Willingness to travel up to 25% of the time.
• Customer centric attitude and capability to build customer relationships and trust.
• Excellent verbal and written communication skills to effectively interact with customers, internal teams, and stakeholders.
• Strong digital literacy and data analysis skills.
• Good interpersonal skills and capability to work in a multinational environment.

Desired

• Second EU official language is welcome.
• Experience in design, operation and troubleshooting, engineering, and/or manufacturing of technologies in the water reuse space.
• Strong troubleshooting and problem-solving abilities for ion exchange systems and resin performance.
• Semiconductor industry and/or Energy/Power knowledge is desirable.
• Project Management: Proven experience in managing and leading projects; strong organizational and multitasking skills.

Equal Opportunity

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.