Technical Customer Support - Shift Worker (protected category)

team.blue; Rende; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading web services provider in Calabria is seeking a Technical Customer Support - Shift Worker to provide first and second-level support to clients. Responsibilities include resolving technical issues, supporting pre and post-sales activities, and coordinating with internal teams. The ideal candidate possesses strong IT skills, problem-solving abilities, and the ability to work in a team environment. Availability for shifts is required from Monday to Sunday.

Mansioni

• Provide first and second-level technical support through the ticketing system and phone contact.
• Provide administrative support before and after sales/renewals.
• Coordinate with teams and authorities for assistance related to domains and services.
• Develop solutions based on project specifications.
• Be responsible for implementation, documentation writing, and knowledge transfer.
• Manage customer evaluation systems.
• Use customer service and business intelligence tools.

Conoscenze

Excellent command of main IT tools

Good communication skills

Strong analytical and problem-solving abilities

Goal-oriented mindset

Knowledge of sales techniques

Good English language skills

Knowledge of WordPress

Familiarity with Joomla

Familiarity with PrestaShop

Knowledge of main web protocols

Knowledge of SSL certificates

Understanding of customer satisfaction principles

Ability to work effectively in a team

Strong problem-solving attitude

Descrizione del lavoro

Keliweb, part of Team.blue provides web services, tailoring custom offers to develop, grow, and support Clients' digital activities. Hosting-oriented services suitable for both those who are just starting out and those who need advanced plans to grow their business.

Position

Technical Customer Support - Shift Worker

Responsibilities

• Provide first and second-level technical support through the ticketing system and, when necessary, phone contact with customers regarding technical and administrative matters.
• Provide administrative support before and after sales/renewals.
• Coordinate with Keliweb PU teams and Authorities for assistance related to domains and additional services.
• Develop solutions based on defined project specifications.
• Be responsible for implementation, documentation writing, and knowledge transfer.
• Manage customer evaluation systems.
• Use customer service and business intelligence tools.

Requirements

• Excellent command of main IT tools and good understanding of the internet environment.
• Excellent communication skills.
• Strong analytical and problem-solving abilities.
• Goal-oriented mindset.
• Knowledge of sales techniques.
• Good English language skills.
• Knowledge of WordPress is appreciated.
• Familiarity with Joomla and PrestaShop is a plus.
• Knowledge of main web protocols (HTTP/HTTPS, IMAP/POP3/SMTP, FTP) is preferred.
• Recommended knowledge of SSL certificates, DNS systems and record types, and use of dig for name resolution.
• Knowledge of WHOIS systems.
• Excellent analytical skills.
• Understanding of customer satisfaction principles.
• Ability to work effectively in a team, both in-person and remotely.
• Strong problem-solving attitude.

Availability to work on shifts, Monday to Sunday, from 8:30 AM to 00:00 AM.