Technical customer support

Bemsiq Group; Legnano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Legnano is seeking an Entry-level Technical Customer Support professional. The role involves providing remote technical support to installers, managing the helpdesk, and conducting customer training on various products. Ideal candidates should have a diploma or technical degree, a solid understanding of electrical systems, and effective interpersonal skills. This is a full-time position in the smart meter manufacturing industry.

Servizi

Work with passionate engineers

Opportunities for career growth

Innovative work environment

Competenze

• Solid understanding of fundamental principles of electrical systems.
• Proficiency in bus systems with preference for KNX expertise.
• Effective interpersonal skills and proactive attitude.

Mansioni

• Offer remote technical support to installers.
• Manage the helpdesk activities.
• Conduct customer training on specific products.

Conoscenze

Electrical systems understanding

Bus systems proficiency

KNX expertise

Interpersonal skills

Proactive attitude

Formazione

Diploma or technical degree

Descrizione del lavoro

Join to apply for the Technical customer support role at Bemsiq Group.

Location: Legnano, Milano, Italy.

Key Responsibilities

• Offer remote technical support to installers
• Management of the helpdesk
• Offer in-person or remote customer training on specific products or topics
• RMA management
• Engagement with technical support functions in foreign countries

The CUSTOMER ASSISTANCE function interfaces with the technical and production departments to generate product or process improvement feedback. It also analyzes problems and proposes solutions or improvement actions to R&D, production, and documentation areas.

Qualifications

• Demonstrates a solid understanding of the fundamental principles of electrical systems.
• Demonstrated proficiency in the fundamental principles of bus systems, with a preference for KNX expertise.
• The ideal candidate will possess a diploma or technical degree, as well as basic knowledge of electronics.
• Demonstrates effective interpersonal skills and a positive approach to dialogue.
• The ideal candidate will possess a proactive and dynamic attitude, a reputation for reliability and confidentiality, and a commitment to accuracy and responsibility.

Why Join Us

• Work with a team of passionate engineers, technicians, and qualified professionals in an international, people-focused environment.
• Keep up with the latest technologies in smart building automation.
• Grow with us in a company that values long-term careers, innovation, and sustainability.
• Referrals increase your chances of interviewing at Bemsiq Group by 2x.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Smart Meter Manufacturing

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