Technical Customer Service Manager

Walsh Employment; Milano; Remoto; EUR 72.000; Tempo pieno

Descrizione del lavoro

A growing technology company is seeking an Associate Customer Success Manager to manage relationships with key enterprise customers and drive the adoption of technology solutions. Candidates should have strong experience in customer success, fluency in English and Spanish, and the ability to communicate effectively with technical and business stakeholders. This full-time position offers an opportunity to work in a mission-driven environment focused on technology, security, and innovation.

Servizi

Excellent Benefits Package

Competenze

• Strong technical understanding and ability to engage both business and technical stakeholders.
• Comfortable delivering product demos, reports, and training sessions.
• Self-motivated and capable of managing multiple priorities independently.

Mansioni

• Managing a portfolio of high-value accounts, ensuring satisfaction and retention.
• Leading customers through the lifecycle – from onboarding to renewal.
• Driving adoption, engagement, and revenue growth through proactive communication.

Conoscenze

Fluency in English and Spanish

Experience in Customer Success

Good understanding of IT or network security

Excellent communication, interpersonal, and presentation skills

Fluency in Italian and/or Portuguese

Descrizione del lavoro

Director | Technology Recruitment Partner

Delivering strategic hiring solutions for companies seeking top technology talent.

Associate Customer Success Manager

Location: Remote – Based in Switzerland or Italy

Salary: €71,400 + Bonus + Excellent Benefits Package

Languages: Fluency in English and Spanish required

Our client is a rapidly growing technology company operating in the cybersecurity and industrial technology sector. Their intelligent platform helps protect complex Operational Technology (OT) and Internet of Things (IoT) environments used by global enterprises and public-sector organisations.

Working with clients across energy, manufacturing, transportation, and critical infrastructure, they help safeguard essential systems through advanced monitoring, analytics, and automation technologies.

As part of continued international expansion, the company is hiring an Associate Customer Success Manager to strengthen relationships with key enterprise customers, drive adoption of its solutions, and ensure measurable business value.

This is an exceptional opportunity to join a forward‑thinking organisation during a major growth phase, contributing directly to the protection and resilience of global digital operations.

Key Requirements

We’re seeking a confident, customer‑focused professional with strong technical understanding and the ability to engage both business and technical stakeholders.

Essential Skills and Experience:

• Fluency in English and Spanish (written and spoken)
• Experience in Customer Success, Technical Account Management (TAM), or Solutions Engineering (SE)
• Demonstrated success in onboarding, retaining, and growing enterprise accounts
• Proven track record driving customer adoption, usage, and value realisation
• Good understanding of IT or network security (experience in OT or industrial cybersecurity advantageous)
• Comfortable delivering product demos, reports, and training sessions
• Strong organisational skills and attention to detail in managing customer records and interactions
• Skilled in building success playbooks, renewal strategies, and customer recovery plans
• Ability to engage confidently with stakeholders from technical teams to C-level executives
• Excellent communication, interpersonal, and presentation skills
• Self‑motivated and capable of managing multiple priorities independently
• Fluency in Italian and/or Portuguese
• Experience in process improvement or scaling Customer Success operations
• Passion for customer advocacy, education, and continuous improvement

Role & Responsibilities

As a Customer Success Manager, you’ll serve as the primary contact for a portfolio of enterprise clients – ensuring they achieve maximum value from the company’s technology solutions and remain long‑term advocates.

Key responsibilities include:

• Managing a portfolio of high‑value accounts, ensuring satisfaction and retention
• Leading customers through the lifecycle – from onboarding to renewal
• Building tailored Customer Success Plans that align to client goals
• Driving adoption, engagement, and revenue growth through proactive communication
• Identifying risks and implementing effective mitigation strategies
• Responding to customer queries and escalations with professionalism and urgency
• Using data insights and trend analysis to improve engagement and reporting
• Collaborating with internal Product, Sales, and Engineering teams
• Gathering and sharing customer feedback to inform product development
• Contributing to internal enablement and external training materials
• Delivering both technical briefings and executive‑level presentations

Why Apply?

This role offers the chance to make a tangible impact within a mission‑driven organisation that sits at the intersection of technology, security, and industrial innovation.

If you’re passionate about customer success, thrive in technically complex environments, and want to be part of a company helping secure the world’s critical infrastructure – we’d love to hear from you.

Seniority level

• Not Applicable

Employment type

• Full‑time

Job function

• Sales, Business Development, and Customer Service
• Industries: IT Services and IT Consulting, Computer and Network Security, and IT System Custom Software Development