Team Manager - German or Italian, Artificial General Intelligence Data Services

Amazon; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Milan is hiring a Team Manager for its Artificial General Intelligence Data Services. The ideal candidate will have proficiency in English and either German or Italian, along with a bachelor's degree and experience in leadership. This role involves managing day-to-day operations, training new hires, and improving performance metrics. Join us to help advance AI technology and make a difference!

Competenze

• Proficient in managing teams and workflow.
• Understanding key performance indicators.
• Experience in training and developing staff.

Mansioni

• Manage performance metrics and job assignments.
• Support the hiring and training of new associates.
• Provide feedback to direct reports.

Conoscenze

Proficiency in verbal and written communication in English

Proficiency in German or Italian | B2+ level

Leadership and team management

Understanding of performance metrics

Process improvement tools

Formazione

Bachelor's Degree or equivalent experience

Descrizione del lavoro

Team Manager - German or Italian, Artificial General Intelligence Data Services

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us!

Key job responsibilities

• Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
• Support hiring and training of new Associates
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
• Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
• Track quality and utilization metrics
• File and track tickets, following up on blocks to productivity
• Provide regular, formal & informal feedback to direct reports
• Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean

A day in the life

We are seeking an experienced team manager to join our operations in Gdansk to develop, manage, and support our Data Services team with speech and language solutions.

About the team

The AGI-DS organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI. We work closely with Amazon Machine Learning (ML) Science and modelling teams, providing the critical data they need to improve Alexa’s speech recognition and language understanding capabilities.

Basic Qualifications

• Proficiency verbal and written communication in English & German or Italian | B2+ level for all
• Bachelor Degree (any subject) or advanced college education or experience in a Leadership or related position with management
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators

Preferred Qualifications

• Experience with process improvement/quality control tools and methods
• Demonstrated ability to lead talent within a team, work cross-functionally, and build consensus on difficult issues
• Excellent communication, strong organizational skills and very detail-oriented
• Strong interest in hiring and developing people in their respective roles
• Leadership experience in coaching and performance management
• Experience in managing process and operational escalations
• Experience with aspects of speech and language technology

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.