Team Manager Customer Quality & Methods (m/w/d)

alpitronic Americas LLC; Bolzano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A technology company in e-mobility is seeking a leader for its Customer Quality & Methods team in Bolzano. The ideal candidate will have a Master’s degree and proven leadership skills with expertise in customer quality management. Responsibilities include designing strategies for customer satisfaction and driving continuous quality improvement efforts. Join a dynamic team and contribute to innovative projects!

Servizi

Innovative work environment

Opportunities for advancement

Training opportunities

Attractive bonus system

Additional company benefits

Competenze

• Proven experience in managing and developing teams.
• Several years of experience in customer quality management.
• Ability to interpret data for performance-based decisions.

Mansioni

• Lead the Customer Quality & Methods team to meet quality objectives.
• Design strategies to enhance customer satisfaction.
• Monitor customer feedback for continuous improvement.

Conoscenze

Leadership Skills

Customer Quality Management

Analytical Mindset

Problem Solving

Fluent in English and Italian

Formazione

Master’s degree in Electrical Engineering or related field

Descrizione del lavoro

YOUR RESPONSIBILITIES

• Lead and oversee the Customer Quality & Methods team, ensuring alignment with the company’s strategic quality objectives
• Design and implement long-term strategies aimed at enhancing customer satisfaction and product quality
• Systematically monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement initiative
• Build and maintain strong relationships with key customers to understand their expectations and proactively foster quality enhancements
• Champion the application of advanced quality tools and methodologies, including FMEA, 8D, Six Sigma, and Statistical Process Control (SPC)
• Support root cause analysis and the development of effective corrective and preventive actions
• Provide training, coaching, and ongoing support to team members on quality principles and customer engagement best practices
• Facilitate cross-functional collaboration to resolve quality-related challenges and optimize internal processes

YOUR QUALIFICATIONS & SKILLS

• Master’s degree in Electrical Engineering or related field
• Strong leadership skills with proven experience in managing and developing teams
• Several years of experience in customer quality management, including the implementation and application of quality methodologies
• Analytical mindset with the ability to interpret data and drive performance-based decisions
• Results-oriented, with a proactive and structured approach to problem-solving and process improvement
• Fluent in English and Italian; proficiency in additional languages is an advantage

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Attractive bonus system and performance-related pay
• Additional company benefits

SHAPING THE FUTURE, TOGETHER!

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

Are you a motivated and ambitious person who finds it stimulating to take on responsibility? Do you enjoy seeing the direct impact of your work on the final product? Then you are the person we are looking for. We are a fast-growing company where innovation and technology come together to develop cutting-edge solutions. We offer our teams ever-new and stimulating challenges, value talent, and recognize achievements.

Here, your contribution truly makes a difference: your skills are appreciated and your work helps shape the future. Join our team and grow with us!

The position is open to individuals of any gender, sexual orientation, age, ethnicity, nationality, and religious belief. We operate in full compliance with the principles of diversity, inclusion, equity, and non-discrimination, in accordance with Legislative Decree No. 198/2006.