Team Manager Customer Quality & Methods (m/f/d)

Alpitronic; Bolzano; In loco; EUR 60.000 - 85.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Bolzano is seeking a Customer Quality & Methods Team Leader. The role involves leading quality management initiatives to enhance customer satisfaction and product quality while utilizing advanced quality methodologies. Ideal candidates will have a Master's in Electrical Engineering, significant experience in customer quality management, and strong leadership skills. Join a dynamic team focused on sustainable mobility and innovative solutions.

Servizi

Innovative work environment

Opportunities for advancement

Attractive bonus system

Further training opportunities

Competenze

• Proven experience in managing and developing teams.
• Several years of experience in customer quality management.
• Ability to interpret data and drive performance-based decisions.

Mansioni

• Lead and oversee the Customer Quality & Methods team.
• Design and implement long-term strategies for customer satisfaction.
• Champion the application of advanced quality tools and methodologies.

Conoscenze

Leadership skills

Quality methodologies

Analytical mindset

Fluent English

Fluent Italian

Formazione

Master's degree in Electrical Engineering

Descrizione del lavoro

Your Responsibilities

• Lead and oversee the Customer Quality & Methods team, ensuring alignment with the company’s strategic quality objectives
• Design and implement long-term strategies aimed at enhancing customer satisfaction and product quality
• Systematically monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement initiatives
• Build and maintain strong relationships with key customers to understand their expectations and proactively foster quality enhancements
• Champion the application of advanced quality tools and methodologies, including FMEA, 8D, Six Sigma, and Statistical Process Control (SPC)
• Support root cause analysis and the development of effective corrective and preventive actions
• Provide training, coaching, and ongoing support to team members on quality principles and customer engagement best practices
• Facilitate cross-functional collaboration to resolve quality-related challenges and optimize internal processes

Your Qualifications & Skills

• Master’s degree in Electrical Engineering or related field
• Strong leadership skills with proven experience in managing and developing teams
• Several years of experience in customer quality management, including the implementation and application of quality methodologies
• Analytical mindset with the ability to interpret data and drive performance-based decisions
• Results-oriented, with a proactive and structured approach to problem-solving and process improvement
• Fluent in English and Italian; proficiency in additional languages is an advantage

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Attractive bonus system and performance-related pay
• Additional company benefits

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!