Team Leader MM Leccio Outlet

OTB; Reggello; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A prominent fashion group is seeking a Team Leader for their Maison Margiela Outlet in Tuscany, Italy. As a Team Leader, you will be responsible for achieving commercial targets, ensuring a personalized customer experience, and coaching your team to provide high-quality service. The ideal candidate has confirmed retail experience, strong interpersonal skills, and is fluent in Italian and English. This role presents an exciting opportunity to shape the retail environment in a luxury setting.

Competenze

• Good interpersonal skills and empathy.
• Retail experience with a focus on performance.
• Bilingual in Italian and English.

Mansioni

• Achieve commercial targets through team organization.
• Ensure tailored customer experience.
• Coach team for quality customer service.
• Analyze sales performance and stock management.
• Lead personalized customer service initiatives.

Conoscenze

Interpersonal skills

Proactive customer experience

Retail experience

Attention to detail

Bilingual (Italian and English)

Descrizione del lavoro

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Within our Maison Margiela Outlet shop and under the direction of the Store Manager, we are looking for a Team Leader.

You will have the following missions:

• To be responsible for the achievement of commercial targets through effective and efficient organization of the team
• Ensure a tailored customer experience to achieve individual and collective targets
• Coaching the team with the Store Manager by providing feedback to ensure the highest quality experience possible
• Contribute to the improvement of sales performance, sales and stock analysis, product rotation and replenishment supervision, and visual team
• Demonstrate leadership in providing excellent personalized customer service and customer development through CRM initiatives

Profiles

• You have good interpersonal skills and are an empathetic person
• You are proactive in ensuring a personalized customer experience
• You have confirmed retail experience and are business and performance oriented
• You are attentive to detail and meticulous
• You speak Italian and English