Supporto Tecnico

Unox S.P.A.; Padova; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in oven production in Padova is seeking a Technical Support Specialist to provide top-tier support to customers. The ideal candidate will have a Bachelor's degree in Engineering, a proficiency in English and French, and strong problem-solving skills. This role offers opportunities for professional growth and a positive work environment promoting work-life balance.

Servizi

Continuous training programs

Wellbeing program

Flexible policies for work-life balance

Competenze

• Bachelor's degree in Engineering or a related field.
• Excellent proficiency in English and French.
• Strong communication and problem-solving skills.
• Willingness to travel for customer support and training.

Mansioni

• Provide top-tier technical support to customers.
• Collaborate with internal teams to identify malfunctions.
• Design and deliver training courses on product usage.
• Monitor and report common causes of failures.
• Act as a liaison between technical support and customers.

Conoscenze

Excellent proficiency in English

Excellent proficiency in French

Strong communication skills

Strong problem-solving skills

Formazione

Bachelor's degree in Engineering or a related field

Descrizione del lavoro

Unox S.p.A., a market leader in high-end oven production and recognized as a Great Place to Work in Italy for the seventh consecutive year, is looking for a Technical Support Specialist to join our Unox Service Team.

Main Activities

• Provide top-tier technical support to customers, ensuring they can use products optimally and resolving any issues promptly.
• Collaborate with internal teams to identify malfunctions and contribute to the continuous improvement of future product versions.
• Design and deliver training courses on product usage and technical support, equipping both customers and colleagues with the necessary skills for efficient use.
• Monitor and report common causes of failures, aiming to optimize processes and improve product quality.
• Act as a key liaison between technical support, design teams, and customers, ensuring smooth communication and swift resolution of issues.

Requirements

• Bachelor's degree in Engineering or a related field;
• Excellent proficiency in English and French;
• Strong communication and problem-solving skills;
• Willingness to travel for customer support and internal training purposes.

Why Unox?

Continuous Innovation

Unox is at the forefront of technology and innovation, offering its employees the opportunity to work on pioneering and challenging projects.

Work Environment

We have been certified by the Great Place To Work Institute as one of the top 100 companies in Europe. Our young and positive work environment fosters collaboration and values the ideas of all our employees. We regularly organize company events for networking and team building with colleagues.

Professional Growth

Unox invests in the development of its employees through continuous training programs, individual coaching, and career opportunities, ensuring constant personal and professional growth.

Work-Life Balance

We offer a wellbeing program rich in benefits and flexible policies that promote work-life balance and the well-being of our employees.

The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.