Support Enforcement Manager (Relocate to Cyprus)

Scorewarrior; Milano; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading game development company is seeking a Support Enforcement Manager to oversee compliance and policy enforcement in Limassol, Cyprus. The role entails handling player-related compliance matters, ensuring adherence to GDPR, and fostering a safe gaming environment. Ideal candidates will have strong analytical abilities, experience in online community management, and proficiency in MySQL. The position offers full-time employment with relocation support.

Servizi

13th salary

Full family relocation coverage

Private health insurance

Monthly school allowance

Lunch compensation

Professional development opportunities

Bonuses for milestones

Monthly office parties

Competenze

• Experience in online community management or trust and safety.
• Strong knowledge of ToS enforcement and GDPR.
• Excellent written communication skills.

Mansioni

• Drive policy enforcement for player behavior.
• Manage GDPR-related requests effectively.
• Collaborate with legal teams on compliance cases.

Conoscenze

GDPR compliance

Terms of Service enforcement

MySQL proficiency

Analytical skills

Communication skills

Strumenti

MySQL

Descrizione del lavoro

Support Enforcement Manager (Relocate to Cyprus)

Join to apply for the Support Enforcement Manager (Relocate to Cyprus) role at Scorewarrior

Scorewarrior is a game developer and publisher from Limassol, Cyprus, focused on the 4X strategy genre. Our goal is to make Total Battle the world's No.1 strategy game, and we believe that a fair, safe, and compliant gaming environment is one of the key factors to that success.

As a Support Enforcement Manager, you will be responsible for driving policy enforcement, managing Terms of Service / GDPR / DSA compliance, and coordinating with legal and support teams on complex player related cases:

• Handling GDPR & DSA related requests, including data access, deletion, correction, and other compliance matters, in cooperation with the DPO’s department
• Investigating reports of non-compliant player behaviour and applying fair enforcement measures
• Reviewing and acting on player account restrictions, chat service limitations, and other compliance measures
• Using MySQL to investigate and verify player related compliance cases
• Analysing player behaviour data to identify violation patterns and recurring trends
• Developing a structured response pipeline for handling recurring compliance cases
• Working closely with the Support and Moderation teams to process reported violations

Things we would love to see:

Policy Enforcement & Compliance

• Experience in similar fields such as online community management, trust & safety, compliance, customer support, or other user-facing industries with regulatory responsibilities
• Strong knowledge of ToS enforcement, with the ability to assess severity and apply proportional actions
• Familiarity with drafting structured enforcement procedures and documentation
• Independent decision making ability, with confidence in applying judgment on complex or ambiguous cases

Legal & Regulatory Knowledge

• A firm understanding of GDPR and DSA obligations, including data rights management
• Skilled at producing legally sound and compliant communication
• Excellent written communication for producing clear, compliant, and firm responses

Analytical & Technical Skills

• Proficiency with MySQL for data checks and compliance case verification
• Strong case analysis and decision making skills based on evidence
• Ability to analyse behavioural trends and proactively draft enforcement procedures
• Experience working across multiple teams, including Support, Moderation, and Legal
• Strong organisational skills for maintaining case logs, and internal enforcement history

Soft Skills

• Ability to adjust tone depending on violation severity and audience
• Adaptability to evolving player behaviour trends and legal frameworks

Nice to Have

• Awareness of gaming industry dynamics and online community environments
• Knowledge of community management practices and online player dynamics
• Background in risk management, trust & safety, or fraud prevention
• Curiosity and openness to evolving regulations (e.g., GDPR, DSA) and their impact on digital platforms and player experience

It would help you to stand out if

• You are passionate about games and have a solid understanding of how they work, allowing you to quickly adapt to in-game systems, mechanics, and player interactions

What we offer:

• The best team in the world!
• An excellent remuneration package, including a 13th salary
• Full-coverage relocation for you and your family to Cyprus (Limassol)
• A modern and sunny office space close to the sea
• Private health insurance for you and your family members
• A monthly school allowance for your children at pre-school and school-age
• Lunch compensation
• Personal development opportunities paid for by the company: professional and language courses, books, etc
• Bonuses for outstanding results, years worked, getting married, and the birth of a child
• Friendly monthly office parties and epic, annual offsite company birthday and Christmas parties

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Customer Service

Industries: Computer Games