Supervisor H/F - Firenze Rinascente

APM MONACO; Firenze; In loco; EUR 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

APM Monaco in Firenze Rinascente is seeking a dynamic Senior Sales Associate to join our luxury fashion jewellery team. You will drive sales, deliver outstanding customer service, and uphold the brand's elevated presentation.

The role requires fluent English and Italian, strong communication, and experience in luxury retail and visual merchandising. You will train staff, analyse reports, and collaborate with marketing to ensure an exceptional client experience across our stores.

Competenze

• Solid experience as a Senior Sales Associate.
• Experience in luxury/fashion retail and visual merchandising.
• Fluency in English and Italian.
• Proficient in analysing sales reports and responding quickly.
• Strong communication and organisational skills.
• Flexible working hours (evenings, weekends and bank holidays).

Mansioni

• Achieve sales targets.
• Analyse sales reports to determine business needs and implement strategies.
• Define individual objectives for sales consultants.
• Motivate team members and ensure understanding of KPIs to improve performance.
• Collaborate with the marketing team.
• Ensure quality of customer service.
• Maintain communication with customers.
• Resolve customer complaints.
• Maintain the shop’s presentation, organisation and upkeep.
• Monitor expenditure and manage inventory and POS usage.
• Identify and communicate stock requirements.

Conoscenze

Senior Sales Associate

Fluency in English

Fluency in Italian

Sales analysis

Communication skills

Organisational skills

Flexible hours

Strumenti

POS system

Visual Merchandising

Descrizione del lavoro

Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, the brand was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting‑edge design, while continuing to perpetuate Ariane's legacy. With more than 400 of its own points of sale, APM Monaco is expanding and plans to open new stores worldwide, including a new location in Firenze Rinascente. We are recruiting a Supervisor on a permanent contract to join our team.

Sales

• Achieve sales targets
• Analyse sales reports and data to determine business needs and implement strategies
• Define individual objectives for sales consultants
• Motivate team members and ensure understanding of KPIs to improve performance
• Collaborate with the marketing team

Customer Service

• Ensure quality of customer service
• Maintain communication with customers
• Resolve customer complaints and support decisions made by sales advisors

Operations

• Maintain the shop’s presentation, organisation and upkeep
• Ensure payment procedures are followed
• Monitor expenditure on blinds
• Set up staff schedules as required
• Manage inventory and ensure staff are trained in POS usage
• Maintain good communication with company members and other stores

Visual Merchandising

• Improve and maintain merchandising guidelines
• Ensure the store is clean, organised and compliant with management guidelines
• Collaborate with logistics and marketing teams to ensure the correct product range
• Identify and communicate defective products promptly
• Communicate stock requirements

Human Resources

• Participate in recruitment, training and development of staff
• Develop and monitor training programmes
• Evaluate staff performance and provide continuous feedback to improve performance
• Assist in resolving HR problems
• Ensure professional image and standards reflect the brand image

Qualifications and Requirements

• Solid experience as a Senior Sales Associate
• Experience in luxury/fashion retail and visual merchandising
• Fluency in English and Italian
• Proficient in analysing sales reports and responding quickly
• Strong communication and organisational skills
• Flexible working hours (evenings, weekends and bank holidays)