Supervisor F&B (m/f/d)

Hosco.com; Roma; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A vibrant hospitality group in Rome is seeking a Shift Supervisor to ensure high service standards and train new team members. The ideal candidate will have experience in the hospitality industry and be fluent in both Italian and English. Responsibilities include leading service operations, handling guest feedback, and providing a warm atmosphere for international guests. This full-time role offers various benefits, including staff rates and growth opportunities.

Servizi

Sports program support

Staff rates

F&B credit

Mobility allowance

Training for career growth

Competenze

• Experience in trendy hospitality or lifestyle hotel industry.
• Flexible and willing to work in shifts.
• Reliable, multitasking, and eager to learn.
• Joyful personality with a sense of humor.
• Ability to cater to diverse international guests.

Mansioni

• Lead as shift supervisor ensuring smooth operations.
• Ensure service, quality, and hygiene standards.
• Train and onboard new team members.
• Facilitate communication within the team.
• Address and resolve guest feedback promptly.
• Share local knowledge with guests.

Conoscenze

Experience in a similar position

Fluent in Italian

Fluent in English

Customer service skills

Ability to handle feedback

Descrizione del lavoro

Job Overview

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. We keep breaking new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. You will be part of a fast‑growing hospitality group with existing hotels and workspaces in some of Europe’s most exciting locations and many more projects under construction.

Responsibilities

• Actively work in the service, taking the lead as shift supervisor, ensuring everything runs smoothly, whether behind the bar, in service, or at the front office.
• Make sure all service, quality, and hygiene standards are met – always with an eye for detail.
• Take charge of training, coaching, and onboarding new team members.
• Handle communication and ensure that all information flows smoothly within the team.
• Take guest feedback seriously and ensure a quick and efficient resolution.
• Share your insider tips for the best hotspots in the city with our guests, ensuring they feel at home from the first moment to the last drink.

Requirements

• Already gained experience in a similar position, ideally in the trendy hospitality or lifestyle hotel industry.
• Flexible and ready to work in shifts.
• Reliable, multitasking, and eager to learn.
• Confident, joyful, and with a sense of humour.
• Enjoy working with international, demanding guests and know exactly how to handle their various needs with a smart approach.
• Fluent in Italian and English.

Benefits

• Full‑time means 35 hours and every hour counts.
• Sports program support.
• Staff rates – for you and your travel buddy.
• Ruby F&B‑Credit for snacking.
• Mobility allowance.
• Talent scouting and positive reviews can give you extra cash.
• Training, coaching, and mentoring for career growth.
• Lean Luxury, paperless, cashless environment – you name it.

Diversity, Equity & Inclusion

We believe that you can love whoever you want, you should decide for yourself whether and with which pronouns you would like to be addressed, you can be proud of your heritage and culture, you don’t have to justify your religion or world view, and you are good, just as you are, making our team and Ruby’s diversity unique. We cannot tolerate isms such as racism, sexism, heterosexism, antisemitism, and other similar prejudices.

Legal Statements

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

Contact

For any questions about the application, please contact us at [phone].