Supervisor

Zuma Restaurants; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading restaurant group is looking for an experienced Floor Supervisor in Rome. You will lead the floor team, ensuring exceptional service and guest satisfaction. Responsibilities include staff training, resolving guest feedback, and maintaining health regulations. Ideal candidates should have a passion for Japanese cuisine and proven leadership skills in a high-volume restaurant environment. This is a full-time position offering world-class training and global opportunities.

Servizi

World-Class training

Global opportunities

Family Meals

Rewards & Recognition

Dining discount

Competenze

• Proven experience as a floor supervisor in a luxury high-volume restaurant.
• Approachable and motivational leader who develops team talent.
• Ability to address guest feedback and enhance dining experiences.

Mansioni

• Lead the floor team and ensure efficient service operations.
• Train and mentor team members to maintain high standards.
• Coordinate with kitchen and bar teams for seamless communication.

Conoscenze

Leadership skills

Customer-oriented

Passion for Japanese cuisine

Descrizione del lavoro

Floor Supervisor

As an Floor Supervisor at Zuma, you’ll inspire the team to deliver exceptional service, uphold high standards, and ensure every guest enjoys an unforgettable experience. At Zuma, the service comes alive with our unique energy and you will be part of making that magic happen.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. This role will be based in Zuma Rome, located in the iconic Palazzo Fendi, with a stunning restaurant and beautiful roof terrace overlooking the “eternal city”. Zuma Rome is proud to be part of the Azumi Collection.

Main Duties

• Lead and support the floor team, ensuring smooth and efficient service operations
• Demonstrate deep menu knowledge and ensure the team delivers accurate, exceptional service
• Address guest feedback and resolve issues promptly to enhance the dining experience
• Train and mentor team members, helping them develop their skills and maintain high standards
• Oversee cleanliness and adherence to health and safety regulations throughout service
• Coordinate with kitchen and bar teams to ensure seamless communication and service flow

What We Look For

• A genuine love for culinary experiences & a passion for Japanese cuisine
• Proven experience as a floor supervisor in a luxury high-volume restaurant
• An approachable, motivational leader who thrives in nurturing team talent
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences

Benefits

• World-Class training, designed to inspire and educate
• Global opportunities, experience hospitality around the globe with our five incredible brands
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Dining discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other and Management
• Hospitality and Restaurants

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