Supervisor

END.; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading fashion retailer in Milan seeks a Supervisor who will drive sales and oversee daily operations. This role requires exceptional customer service skills and the ability to lead a team effectively. The Supervisor will be pivotal in maintaining store standards and supporting management. The ideal candidate has a strong understanding of retail processes and demonstrates excellent communication skills. Join us to be part of an exciting growth journey in fashion retail.

Competenze

• Good knowledge of retail processes and procedures.
• Ability to integrate with other teams to achieve objectives.
• Provides training for new team members.

Mansioni

• Drive sales and customer service standards.
• Supervise sales team and achieve targets.
• Support training and development of team.

Conoscenze

Customer service

Sales experience

Team leadership

Communication

Descrizione del lavoro

Join to apply for the Supervisor role at END.

Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.

Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we’ve nurtured a community of like‑minded individuals united by a love for this ever‑evolving culture. Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry‑leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration.

At the heart of END. is our customer and our people and culture that make the difference. With over 600 employees across HQ, offices, and retail locations, our customer‑first mindset continues to guide everything we do.

The Role

The Supervisor is responsible for driving sales and supporting management with the day‑to‑day operations of the store. The Supervisor will ensure that both they and the team are fully sales focused, offering a highly professional, exceptional level of customer service at all times. The supervisor will also deputise for the Manager and Assistant Manager in their absence.

What you'll be doing

• Personally driving sales, offering exceptional customer service and building a personal client list.
• Supervising and driving the sales team working with them to achieve sales targets.
• Leading the team in excellence of service through outwardly displaying exemplary service techniques.
• Deputising for the Manager / Assistant Manager in their absence in all aspects of their role.
• Being familiar with the entire running of the Store Operations with a good working knowledge of the processes behind all services and procedures.
• Supporting the Manager and Assistant Manager in training to ensure the full team is equipped with knowledge relevant to the industry and the specific products END. represents.
• Keeping a constant awareness of security issues at all times.
• Identifying opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly.
• Ensuring the store image is in line with business standards by conducting and following up on floor walks to maintain awareness of product and merchandising standards, utilising floorplans, replenishing stock and following VM guidelines.
• Maintaining workplace safety and providing a healthy environment for staff and customers.

Skills And Experience

• Good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks. Knowledge can be acquired through a combination of job‑related training and considerable on‑the‑job experience. Operates within a defined role, with some autonomy in how tasks are delivered.
• Good understanding of how the team integrates and collaborates with other teams to achieve overall objectives of the department.
• Provides on‑the‑job training/support for new team members. May allocate resources and coordinate tasks for the team, check and report on quality and work progress and individual actions. May act as coach/mentor.
• Understands procedures and has the capability to evaluate and select the appropriate alternatives from defined options and plans and monitors own work within agreed deadlines. Responsible for checking the quality and accuracy of own work. Produces routine reports and other documents from standard templates. Performs a range of activities in a variety of structured environments.
• Direct impact on customer experience and team performance through the quality of the tasks performed or services provided.
• Good verbal and written communication with colleagues and/or customers.

We know that great talent comes in many forms. So even if you don’t meet every single criterion, we would still love to hear from you. If you’re passionate, driven, and believe you can contribute to our future success, we encourage you to apply.

Type of employment: Temporary, full‑time

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Other – Retail