Su Misura Account Manager

Ermenegildo Zegna Holditalia S.p.A; Milano; On-site; EUR 60,000 - 65,000; Full time

Job summary

Ermenegildo Zegna Holditalia S.p.A. in Milan seeks a Senior Su Misura Account Manager to drive regional performance, translate global strategy into market actions, and coordinate cross-functional support for client recruitment and sales growth.

You will partner with CRM and Retail teams to optimize activations and maintain brand standards. The role requires 4–6 years in luxury fashion, strong analytics, and excellent communication in English and Italian.

Qualifications

• 4–6 years of experience in luxury fashion, retail performance, or account management.
• Fluent in English and Italian; additional languages are a plus.
• Bachelor's or master's in business administration, fashion management or related field.
• Strong Excel and PowerPoint skills; familiarity with CRM, BI, and order-management tools.

Responsibilities

• Act as HQ partner for assigned regions, aligning global priorities with local execution.
• Build and challenge annual/seasonal targets and commercial plans with market teams and Finance.
• Monitor sales, guest share, penetration, ticket size, and client conversion; identify opportunities and risks.
• Coordinate activations (trunk shows, suites, villas, private appointments); support client recruitment and follow-ups.

Skills

Excel

PowerPoint

CRM tools

Data analysis

Retail analytics

Education

Bachelor's or Master's in Business Administration / Fashion Management / Luxury Management

Tools

CRM

BI tools

Order management systems

ERP

Job description

ABOUT ZEGNAThe global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities - a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA - from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.YOUR MISSION IN THIS ROLEAs HQ Su Misura Account Manager, based in Milan, you will be responsible for the commercial performance and development of assigned regions and markets, acting as the primary interface between HQ and local teams. The role translates the global Su Misura strategy into targets and market action plans, monitors performance across daily business and dedicated activations, and coordinates cross-functional support to accelerate client recruitment, conversion, and sales growth while protecting brand, product, and service standards.You’ll work closely with your Team to drive meaningful results and shape the way we work and grow.More specifically you will:Act as the primary HQ business partner for assigned regions and markets, ensuring alignment between global priorities and local execution.Build and challenge annual and seasonal targets, forecasts, and commercial plans with market teams, Finance, and Go to Market.Monitor sales, orders, Guest Share, Su Misura penetration, product and category mix, average ticket, and client conversion, identifying opportunities, risks, and performance gaps.Translate performance analysis into clear market actions, agree recovery or acceleration plans with local teams, and follow their execution and results.Support the development of the daily Su Misura business and the commercial planning of activations, including trunk shows, suites, villas, and private appointments.Partner with CRM and Retail teams on client recruitment, reactivation, conversion, and follow-up plans, ensuring clear client ownership and consistent execution.Consolidate market feedback and provide Product Management and Merchandising with actionable input on collection performance, client needs, pricing, and product opportunities.Coordinate launch readiness with Product, Merchandising, Supply Chain, Retail Excellence, Training, CRM, and market teams, escalating operational issues when required.Support priority clients and selected market activations when HQ presence adds commercial or technical value, ensuring a consistent Su Misura experience.Share best practices and contribute to the commercial and technical development of Su Misura teams in partnership with Training and local management.Provide concise reporting after market visits, major activations, and each season, with clear findings, decisions, and recommended actions.WHO YOU AREYou bring 4-6 years of experience in luxury fashion, retail performance, commercial planning, merchandising, or account management. Experience in Su Misura, made to measure, or high-end client development is preferred.You have bachelor’s or master’s degree in business administration, Fashion Management, Luxury Management, Economics, or a related field.You’re skilled in in Excel and PowerPoint; you have familiarity with CRM, business intelligence, and order management toolsStrong business acumen and the ability to interpret sales and client data, identify priorities, and turn analysis into actionSound knowledge of luxury retail and a strong understanding of tailoring, craftsmanship, and MTM or MTO processesCredibility in client-facing situations, including VIP appointments and high-touch commercial activationsAbility to influence regional and cross-functional stakeholders without direct authorityClear communication, structured problem solving, and confident presentation skillsStrong planning and follow-through across multiple markets, priorities, and deadlinesYou communicate fluently in English and Italian, additional languages are an advantage. WHAT WE OFFERThe position provides for a gross annual base salary between: 60,000-65,000€Remuneration is determined on objective criteria, regardless of gender.Within the base salary range, individual pay is determined by knowledge, skills, experience, tenure and relevant education or training.The position is expected to be classified within the National Collective Bargaining Agreement (CCNL Tessile). The final contractual classification will be determined using objective criteria, including the candidate's qualifications, skills, competencies and relevant professional experienceJOINING ZEGNAJoining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.We are committed to fostering an inclusive and diverse workplace and are proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, age, nationality, ethnicity, sexual orientation, disability, or any other personal characteristic.