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Studio Guest Experience Lead & CRM Specialist

Hosco.com

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Welcome guests warmly and guide them through check-ins, studio tours, and class preparation.
Maintain a calm, professional, and inviting studio atmosphere at all times.
Manage and update client profiles, bookings, and memberships in the CRM system.
Support client retention by tracking engagement and following up with members.
Ensure accurate data entry and reporting to support management insights.
Educate guests about services, memberships, and packages.
Assist in achieving sales and retention goals by upselling memberships and products.
Help coordinate community events or activations.
Collaborate with instructors and management for smooth operations.
Maintain the studio’s cleanliness and organizational standards.
Assist with administrative tasks such as inventory and scheduling.
Act as a communication link between clients, instructors, and management.

Responsibilities

Guest Experience & Front-of-House
- Welcome guests warmly and guide them through check-ins, studio tours, and class preparation.
- Maintain a calm, professional, and inviting studio atmosphere at all times.
Client Relationship Management (CRM)
- Manage and update client profiles, bookings, and memberships in the CRM system.
- Support client retention by tracking engagement and following up with members.
- Ensure accurate data entry and reporting to support management insights.
Sales & Community Engagement
- Educate guests about THRIOM services, memberships, and packages with authenticity and enthusiasm.
- Assist in achieving sales and retention goals by upselling memberships and retail products.
- Help coordinate community events or activations that strengthen member relationships.
Operational Support
- Collaborate with instructors and management to ensure smooth daily operations and class transitions.
- Maintain the studio’s presentation standards: clean, organized, and aligned with THRIOM’s aesthetic.
- Assist with administrative tasks such as inventory, scheduling, and supplier coordination.
Team Collaboration
- Act as a communication link between clients, instructors, and management.
- Support internal projects that improve efficiency and client experience.

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