Store Director

Bvlgari; Milano; In loco; EUR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

A luxury retail brand in Milan is seeking a Store Director to manage its prestigious flagship store. The ideal candidate will have at least 5 years of experience in luxury retail leadership, with strong financial management skills and a client-centric approach. Responsibilities include leading the team to exceed sales objectives, developing client relationships, and ensuring operational excellence in-store. This full-time role offers the opportunity to significantly impact the brand's success.

Competenze

• At least 5 years of relevant experience in luxury retail leadership.
• Proven ability to drive operational excellence.
• Demonstrated experience in coaching and team development.

Mansioni

• Lead the store to achieve sales objectives and KPIs.
• Develop clienteling strategies and nurture client relationships.
• Oversee store operations and ensure adherence to visual merchandising.

Conoscenze

Coaching and motivating a team

Client-centric philosophy

Financial management skills

Brand ambassador qualities

Operational excellence

Proactivity

Networking skills

Team Management

Growth Mindset

Influence

Strumenti

Microsoft Office (Excel, Word, PowerPoint)

Beanstore

Sales Force

SAP

Descrizione del lavoro

Store Director

Bulgari Italia is looking for a Store Director to manage its prestigious flagship store in Via Montenapoleone and its store located in Rinascente Milano.

Reporting to the Italy Retail Director, the selected candidate will be responsible for leading the store team to ensure a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Director embodies a client‑centric philosophy, effectively managing both front‑and‑back‑of‑house activities to foster team engagement and drive business success.

• Act as a Brand Ambassador, inspiring trust, commitment, and client‑centric excellence, and leading by example.
• Lead the store to achieve and exceed sales objectives and meet store/business KPIs, ensuring to spend most of the time on the floor.
• Drive team motivation and engagement, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices. Ensure smooth organization of the teams (front, back, and care services).
• Coach and develop the teams by observing and providing constant feedback.
• Partner with Sales Trainers in identifying training needs and deploying action plans.
• Develop clienteling strategies: recruit new clients, host in‑store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs.
• Ensure a seamless and consistent client experience in‑store and remotely, following the brand’s selling experience, enhancing Italian culture and hospitality.
• Oversee all store operations, ensuring proper stock management and adherence to visual merchandising guidelines, while guaranteeing store maintenance, a safe environment, and optimal functionality.
• Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.
• At least 5 years of relevant experience in a comparable luxury retail leadership role.
• Demonstrated experience in coaching, motivating, and developing a high‑performing team.
• Ability to leverage networks by cultivating key industry related relationships as well as knowledge of local marketing and media partners.
• Ability to think strategically, make sound decisions and put in place the proper business actions.
• Proven ability to drive operational excellence within a luxury retail environment.
• Strong financial management skills, including budget oversight and revenue generation.
• Knowledge of Microsoft Office programs: Excel, Word, PowerPoint and the ability to acquire some expertise in store operation applications (Beanstore, Sales Force, SAP).
• Networking.
• Ownership.
• Influence.
• People Development.
• Team Management.
• Impact Driven.
• Growth Mindset.
• Brand Sensitivity.
• Proactivity.

Seniority level

Director

Employment type

Full‑time

Job function

Retail Apparel and Fashion