Store Cashier & Admin Specialist - Montenapoleone

EZ Service Srl; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury retail company in Milano seeks a Store Cashier & Admin Specialist to process POS transactions, manage client details, and ensure customer satisfaction. Applicants should have strong attention to detail, customer service skills, and the ability to work under pressure. This role offers an exciting opportunity within the luxury sector and requires a calm and diplomatic approach.

Competenze

• Excellent attention to detail and accuracy.
• Calm composure under pressure and strong customer-focus.
• Diplomacy and sensibility to luxury.

Mansioni

• Process all POS transactions accurately and efficiently.
• Perform daily cash banking and deposit procedures.
• Collect and update client details in the RIS.

Conoscenze

Attention to detail

Customer service

Numeracy

Communication skills

Descrizione del lavoro

At Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a Store Cashier & Admin Specialist in Milano MonteNapoleone, to contribute to our proud legacy and help shape our vibrant future.

What makes you, makes Zegna

As a Store Cashier & Admin Specialist you will process all POS transactions accurately and efficiently and collect and update client details in accordance with established Company policies and procedures, whilst providing an outstanding level of luxury customer service. You will ensure accurate reconciliation of daily cash and card takings with the Retail Information System (RIS) database, and carry out cash banking processes for the boutique.

What makes up your day

Receives and processes client cash and credit card payments according to Company guidelines.

Performs all transactions in the Zegna RIS (Retail Information System) – including sales, refunds and returns, Made-to-Measure (MTM) deposits and balance payments, and Gift cards; to ensure the accurate updating of customer, vendita and stock records.

Performs tax refunds

Performs cash desk daily closing procedure as per Company guidelines, and ensures accurate reconciliation of RIS with cash / card takings.

Provides daily / weekly / monthly sales reports to Store Manager / Accounts Dept / Retail Logistics Team, as requested.

Collects and registers customer personal information on the RIS Customer Database, updating existing client records where necessary to ensure customer database completeness.

Performs inter-Company and B2B sale transactions in the RIS; issues invoices with correct taxable values.

Advises on CITES enquiries and processes CITES sales to ensure correct documentation

Performs card-not-present sales, ensuring strict adherence to Company and Card Processor guidelines and procedures.

Controls and reconciles boutique petty cash float.

Monitors stock for cash desk stationary and places replenishment orders as required, and under the supervision of the Store Management.

Ensures that PDQ payment terminals are in correct working order; requesting assistance from IT department and external card-processing provider as necessary.

Performs daily cash banking and deposit procedures

Supports the resolution of card transaction disputes; provides documentary evidence and liaises with card-processing provider as required.

Manages transactions in foreign currency, ensuring accurate reconciliation of gain / loss on exchange values.

What makes you, makes our team

When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone who :

Excellent attention to detail accuracy

Numeracy, calm composure under pressure and strong customer-focus

Diplomacy and sensibility to luxury

Excellent phone and written communication skills. What makes you, makes our legacy

Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.