Sr. FinOps Analyst - AR, AWS

Amazon; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce company in Milan is seeking an AR Analyst to support customer accounts. You will manage receivables, resolve billing issues, and ensure cash flow maximization. The ideal candidate possesses strong communication skills and proficiency in Microsoft Excel. Flexibility to work holidays and shifts is essential. Competitive salary and career development opportunities provided.

Competenze

• Fluent English communication skills (written and verbal).
• Ability to work flexible schedules including APAC morning/mid shifts, holidays, and overtime during peak periods as required.

Mansioni

• Manage a portfolio of customer receivables and work to maximize cash flow.
• Perform full cycle of accounts receivable past-due balances.
• Maintain customer relationships by responding to inquiries.

Conoscenze

Fluent English communication skills

Problem-solving

Customer service orientation

Data analysis

Formazione

Bachelor’s degree in Finance, Accounting, Business Administration, or related field

Strumenti

Microsoft Excel

Descrizione del lavoro

• Normal Office Environment
• Report daily to the Pasay office.
• This role will primarily be reporting on an APAC morning or mid shift but may also be requested to be on shifting schedule from time to time.
• Work during holidays as may be required by the Company.
• May be asked to render overtime on critical and peak times as may be required by the Business.

As an AR Analyst, you will support Amazon’s STANDARD customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self‑motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross‑functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Key job responsibilities

• Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.
• Perform full cycle of accounts receivable past‑due balances, including: research, analysis and account reconciliations.
• Call customers and schedule resolution sessions to understand the procure‑to‑pay cycles of our customers.
• Manage and resolve invoice discrepancies to ensure timely and accurate receivables.
• Manage internal and external accounts receivable inquiries.
• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
• Understand the pain points of customers and solve our customers’ problems.
• Provide prompt, efficient, detailed, customer‑oriented service to customers.
• Escalate when appropriate to direct manager and/or senior leaders.
• Keep detailed notes, create tasks and set reminders in our collections tools.
• Act as the Voice of the Customer for our top‑tier customers and Sales Teams, reporting and acting on observed areas for improvement.
• Actively seek solutions to customer and sales needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience.
• Analyze trends and suggest process improvements.
• Perform other projects and duties as required.

Basic Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field, OR equivalent work experience.
• Fluent English communication skills (written and verbal).
• Ability to work flexible schedules including APAC morning/mid shifts, holidays, and overtime during peak periods as required.

Preferred Qualifications

• 2+ years of collections experience in a large customer‑oriented corporate environment.
• Experience managing accounts receivable including research, analysis, and account reconciliations.
• Advanced proficiency in Microsoft Excel including pivot tables, VLOOKUP/XLOOKUP, data analysis, and reporting functions.
• Strong analytical skills with ability to identify trends and process improvements.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.