Sr Account Representative, Large Enterprise

PayPal, Inc.; Lombardia; Hybrid; EUR 49,000 - 117,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare coverage for you and your…

Generous paid time off

Job summary

PayPal in Milan is seeking a Senior Account Manager to drive merchant growth and retention. You will lead cross‑functional teams to deliver seamless onboarding and ongoing support for strategic merchants.

The ideal candidate has a strong payments background, experience with Salesforce, and a proven ability to negotiate complex terms while achieving sales quotas in a hybrid work model.

Qualifications

• 3+ years relevant experience and a Bachelor’s degree OR equivalent combination of education and experience.
• Strong knowledge of the payments industry and merchant needs.
• Proven ability to drive revenue retention, upsell, and cross-sell.

Responsibilities

• Develop and execute account strategies aligned with PayPal’s vision.
• Drive revenue retention, upsell, and cross-sell opportunities to hit KPIs.
• Negotiate and manage complex contracts to achieve mutually beneficial outcomes.
• Monitor and enhance account health, mitigate risks to merchant satisfaction.
• Collaborate with product, engineering, and operations to deliver seamless experiences.
• Forecast revenue, manage pipelines, and report on sales activities.

Skills

Account management

Sales

Payments industry knowledge

CRM tools

Negotiation

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third‑party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end‑to‑end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross‑border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross‑border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

This job will collaborate internally, influence processes, and determine appropriate actions to enhance quality and efficiency. You will work independently and recommend solutions to improve business outcomes.

Job Description

Essential Responsibilities

• Collaborate with internal teams to influence process quality.
• Determine appropriate actions for process improvements.
• Recommend solutions to enhance efficiency and effectiveness.
• Monitor and manage account health and performance.
• Provide analytical insights to support business decisions.

Minimum Qualifications

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

Responsibilities

• Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
• Drive revenue retention, upsell, and cross‑sell opportunities, consistently achieving sales quotas and exceeding KPIs.
• Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success.
• Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
• Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
• Anticipate future merchant needs through deep insights, fostering executive‑level alignment and long‑term partnership opportunities.
• Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions.
• Coordinate cross‑functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
• Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
• Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
• Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

Qualifications

• Relevant experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
• Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
• A deep understanding of e‑commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage.
• Proven success managing and growing accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross‑sell efforts.
• Expertise in building and maintaining strategic relationships including with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
• Demonstrated ability to collaborate across cross‑functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
• Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
• Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
• Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
• Collaborative and adaptable, thriving in a fast‑paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.

Subsidiary

PayPal Travel Percent: 0

Pay

The pay for this role will depend on where you work and the relevant experience and expertise you bring.

Primary Location | Pay Range: Milan, Milano

• Base Pay: (€49,200.00 - €69,960.00 Annually)
• Total Target Cash: (€82,000.00 - €116,600.00 Annually)

Additional Location(s) | Pay Range: No other locations are assigned to this requisition currently.

Details about the sales incentive structure will be provided during the hiring process, consistent with applicable laws.

Additional compensation for this role may include equity or other incentive compensation, as applicable.

Work Model

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in‑person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice‑based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most.We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Additional Information

PayPal is on a mission to revolutionize commerce globally. We’re driving our company, industry, and society forward with vision and velocity. With our commitment to excellence, innovation, and talent, the possibilities are limitless.

Learn more at PayPal.com/Jobs

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