Sport Hospitality Operations Manager

CPM Italy; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A top-tier event management company in Milan seeks a motivated individual to support hospitality operations for major international sports events. The ideal candidate will have 3-5 years of experience, strong project management skills, and be fluent in both Italian and English. Responsibilities include managing logistics, liaising with suppliers, and ensuring high-quality guest experiences at key locations throughout the events.

Competenze

• 3-5 years of experience in large-scale international events.
• Proven project management skills and ability to meet deadlines.
• Strong proficiency in Microsoft Excel.

Mansioni

• Support hospitality program operations and team coordination.
• Liaise with suppliers, venues, and clients.
• Oversee execution of event logistics on-site.

Conoscenze

Project management

Event logistics coordination

Data analysis in Excel

Fluent Italian

Fluent English

Problem-solving

Descrizione del lavoro

WHY YOU’LL LOVE THIS JOB

Do you thrive under pressure in a fast-paced, international environment? Are you autonomous, self-motivated, and excel at working remotely without daily supervision? Do you have a passion for sports events and dream of being part of the Olympic Games? Are you rigorous, detail-oriented, and responsible? If so, this is the perfect opportunity for you!

YOUR IMPACT

As part of our team, you will play a critical role in supporting the Hospitality program and event operations for a Top Olympic & Paralympic sponsor. You will report to the Account Director.

Planning Phase :

• Support the coordination of hospitality program development across transportation, procurement, food & beverage, staffing, and special events.
• Manage all aspects of local supplier engagement, contract negotiation, and payment processing, ensuring compliance with Italian regulations and client requirements
• Oversee the logistics for staff accommodations (room blocks, housekeeping, general Q&A), staff office identification, contracting and setup (floorplans, furniture), and on-the-ground staff equipment needs (radios, etc.)
• Accommodations planning (rooming lists, room drops, housekeeping, check-in / out, incidentals / billing, BEOs)
• Hotel food and beverage planning and on-site troubleshooting
• Hospitality lounge operations planning
• Support the Account Director in conducting staff interviews, hiring, onboarding, orientation, customer service training and standard setting, scheduling, and on-site troubleshooting
• Shipping coordination, as required
• Site inspection planning and execution
• Assist in the development of operational plans, timelines, and schedules to ensure seamless event execution.
• Liaise with internal stakeholders and external partners to align objectives and ensure all logistical needs are met.

Games-Time Responsibilities :

Serve as the liaison with suppliers, venues, and clients to guarantee smooth operations.

Be present onsite at Key program locations (hospitality lounge, restaurants, cultural activities, sport events) to oversee execution, troubleshoot issues, and ensure a high-quality guest experience.

Support the onboarding, training, and management of local hospitality staff to maintain service excellence.

YOUR EXPERIENCE

3-5 years of experience working in large-scale international events (sports events, congresses, festivals, or similar).

Proven project management skills, with the ability to meet deadlines, anticipate needs, and manage multiple priorities effectively.

Strong proficiency in Microsoft Excel, with the ability to analyze data and manage large datasets efficiently.

Demonstrated experience in managing event logistics, coordinating with suppliers, and overseeing staff onsite.

Fluent in Italian and English, both written and spoken.

Familiarity with Milan.

Strong problem-solving skills, with the ability to remain calm under pressure and adapt to changing circumstances