Specialist - Bergamo

Sephora USA, Inc; Treviglio; In loco; EUR 26.000 - 34.000; Tempo pieno

Descrizione del lavoro

Sephora USA, Inc. in Bergamo seeks a dedicated Specialist to lead daily store operations across makeup, skincare and fragrance categories.

You will coordinate with the Store Manager and Beauty Advisor team, support commercial and HR initiatives, monitor KPIs and drive sales through team motivation. You'll train new hires, foster a collaborative environment and build strong relationships with a diverse customer base.

Competenze

• 3–4 years of experience in similar roles in retail.
• Knowledge of key commerce KPIs and budget management.
• Ability to lead and motivate a team.
• Dynamic, flexible and resilient.

Mansioni

• Manage store floor across one or more product categories (makeup, skincare, fragrance, Sephora Collection).
• Coordinate communication between the Store Manager and the Beauty Advisor team.
• Support Managers in daily activities, contributing to commercial and HR strategy.
• Monitor and analyze team KPIs, motivating the team to achieve results.
• Coordinate promotions, events, launches, CRM campaigns, etc.
• Manage the stockroom, maintain stock levels in line with replenishment cycles and merchandising strategies.
• Implement company procedures and commercial policies established by central departments.
• Train new hires and guide their growth in collaboration with Managers.
• Interact with diverse groups, building relationships within and beyond the organization.

Conoscenze

Team leadership

KPI analysis

Budget management

Multinational retail

Customer service

Descrizione del lavoro

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including +2000 in Italy and 15,000 in Europe and Middle East, we connect customers and beauty brands within the world’s most passionate beauty community . With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

As a Specialist, and a valued member of the Bergamo team, you will excel and enjoy this position if you are ready to actively handle the following missions:

• Manage your floor comprehensively, encompassing one or more of the four key product categories in our stores (makeup, skincare, fragrance, Sephora Collection).
• Facilitate communication between the Store Manager and the Beauty Advisor team.
• Support Managers in daily activities, actively contributing to the development of the store's commercial and HR strategy.
• Monitor and analyze team KPIs, motivating the team to achieve results.
• Coordinate commercial and organizational activities (promotions, events, new product launches, CRM campaigns, etc.).
• Manage the stockroom, maintaining optimal stock levels in accordance with product replenishment cycles and merchandising strategies.
• Implement company procedures (regulations, safety procedures) and commercial policies (pricing, promotions, communication) established by central departments.
• Train new hires and guide them through their growth and development path in collaboration with Managers.
• Interact trustfully & openly with diverse groups of people, building relationships within and beyond the organization. Work collectively, highlighting wins, celebrating and crediting the team and individuals for successes.

• Minimum of 3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably within dynamic, multinational retail environments.
• Knowledge of key commerce KPIs, and confidence in budget management, analysis, and daily reporting.
• Demonstrated ability to manage a team, guiding them toward objectives and fostering a positive and collaborative team spirit.
• Dynamism, flexibility, and resilience.

How to be successful in the role and at Sephora:

By staying results-oriented and proactive in this fast-paced and dynamic environment, you'll contribute to the success of Sephora.

Here, you will find:

• Community: in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment, learning & growth: you will have the tools, space and opportunity to learn, innovate and lead.
• Working Environment: enjoy our extraordinary planning of activities, such as Annual Convention, team buildings, etc.
• Meaningful Rewards: competitive tailored welfare offers, free beauty product gifts and access to discounts on Sephora and LVMH products.
• Work that brings fulfillment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.
• Sephora Stands: positive social and environment impact activities organized by our “Sephora Stands” committee.

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.