Specialist, Account Management ( Mandarin Speaking) Operations Ebene

Checkout Ltd; Ebene; Ibrido; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading FinTech company based in Italy is seeking an experienced Specialist in Account Management (Mandarin Speaking) to nurture relationships with enterprise merchants. This role involves growing a portfolio, delivering expertise on payment strategies, and collaborating with cross-functional teams to enhance merchant experiences. Ideal candidates should have a robust background in B2B Account Management within the FinTech or Payments industry.

Competenze

• 3-5+ years experience in a B2B Account Management or similar role in FinTech.
• Experience in e-commerce and payments technologies preferred.
• Strategic problem solver with strong relationship-building skills.

Mansioni

• Grow a portfolio by identifying expansion opportunities.
• Deliver expertise and guidance on global payments strategy.
• Analyse payment performance and provide optimisation recommendations.
• Collaborate with various teams to ensure an outstanding merchant experience.

Conoscenze

B2B Account Management

Relationship Management

Project Management

Customer-centric approach

Fast-paced work environment

Descrizione del lavoro

Link to Privacy Policy Link to Cookie PolicySpecialist, Account Management ( Mandarin Speaking) page is loaded## Specialist, Account Management ( Mandarin Speaking)locations: Ebenetime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R7973****Company Description****Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.****Job Description****Checkout.com is actively looking for a strategic-thinking, resourceful and highly driven Account Management Specialist to nurture and maintain long-term relationships with our Enterprise merchants. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion. You will be the first point of contact to a merchant post integration process and provide valuable business insights. You will act as the voice of our product and ambassador of our brand, becoming a trusted advisor and strategic partner to our merchants. Key for success will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition. The ideal candidate is an independent, hard-working individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a growing, fast-paced, start-up company and contribute to crafting its future, this is the role for you to make a difference.**How you’ll make an impact*** Grow a portfolio of existing merchants by identifying expansion opportunities, cross/upselling Checkout’s value add services.* Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.* Analyse payment performance and provide recommendations to optimise payment flow* Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs* Collaborating with various teams across the company (e.g. Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience**What we’re looking for*** 3-5 + years experience in a B2B Account Management, Relationship Management, Sales role or Customer Success role in the FinTech and/or Payments industry and/or e-commerce/previous merchant experience* Experience in the FinTech and/or Payments industry is preferred* A strategic problem solver with excellent project management skills* Knowledge of today’s major e commerce and payments technologies, players and major future trends* Customer-centric approach with robust relationship-building skills* Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently* Proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing internal and external stakeholders.****Bring all of you to work****We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.****Life at Checkout.com****We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.to learn more about our culture, open roles, and what drives us.For a closer look at daily life at Checkout.com, follow us on and