Space Relocation Project Manager

Jones Lang LaSalle IP, Inc.; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global real estate services provider is seeking a professional for on-site relocation management in Milan, Italy. The role requires excellent project management, customer service skills, and a strong focus on data accuracy. Responsibilities include overseeing move management activities, collaborating with various teams, and ensuring high customer satisfaction. Join a diverse team dedicated to shaping the future of real estate. Competitive benefits and opportunities for personal growth are offered.

Competenze

• Experience managing relocation and migration projects.
• Ability to handle multiple projects simultaneously.
• Excellent customer engagement and feedback processing skills.

Mansioni

• Execute site-specific relocation plans.
• Provide single contact for all move management activities.
• Ensure data accuracy within Space technology for locations assigned.

Conoscenze

Relationship building & customer service skills

Project management tools experience

Strong analytical and problem-solving skills

Excellent verbal and written communication skills

Attention to detail

Office move project experience

Ability to work with local and regional teams

Strumenti

CAFM / IWMS

Microsoft Office

Descrizione del lavoro

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose

Execute site-specific relocation plans through collaboration with Space Planners, Facility Managers, Move Vendors and local lines of business representatives, adhering to quality and best practice methodologies.

What this job involves

Moves, Adds, Changes :

• Provide a single point of contact for all move management activities


• Own relationships with MAC and related suppliers, including procurement, communications, planning and performance management


• Ensure all move management activities are performed consistent with documented processes, schedule and budget, ensuring client satisfaction


• Collaborate with Space Planners, Facility Managers, Project Managers and Construction Managers to establish move project goals and objectives


• Execute relocation and migration projects within CAFM / IWMS technology


• Administer all finance processes with MAC suppliers, and contribute to site FM's budget and forecasting exercises


• Ensure all project initiation, execution and closeout documentation are complete


• Manage employee communications for moves and projects


• Report on churn, cost metrics, post-move surveys and volumetric move data


• Report on project status and update tracking, maintaining files for due diligence and financials

Space Data Management :

• Ensure data accuracy within Space technology for assigned locations


• Manage new hire and internal transfer assignments within CAFM system


• Conduct data audits within business and technological systems


• Perform physical auditing of spaces for changes and work with Space Data Managers for updates


• Perform data input into SPACE to maintain accurate occupancy information


• Communicate floor plan changes to Space Data Management team

Customer Engagement :

• Interact with customers, identify their needs and provide ad-hoc MAC support


• Survey service quality, gather feedback and follow up on customer challenges and benefits


• Resolve customer tickets in a timely manner


• Ensure great customer experience throughout service provided

Other Key Responsibilities :

• Participate in planning meetings hosted by the client, Occupancy & Space Planning and other key stakeholders


• Coordinate asset data for FF&E (furniture, fixtures & equipment) via 3rd party


• Update Directory and Evacuation Site Plans


• Assist in managing locker assignments in tandem with local FM teams

Key Interactions

• Space Planners


• Business unit representatives


• MAC Program Lead


• FM teams


• Space Data Management team


• 3rd Party Move Vendors

Sound like you? To apply you need to have :

• Relationship building & customer service skills


• Experience with project management tools (preferred)


• Strong analytical and problem-solving skills


• Excellent verbal and written communication skills


• Ability to deliver multiple projects simultaneously


• Ability to work with local and regional teams


• Office move project experience


• Attention to detail


• CAFM / IWMS experience (preferred)


• Microsoft Office proficiency

What you can expect from us

You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...

Apply today at jll.com / careers.

Scopo del Ruolo

Eseguire i piani di trasferimento specifici per sito attraverso la collaborazione con Space Planner, Facility Manager, fornitori di traslochi e rappresentanti delle linee di business locali, aderendo alle metodologie di qualità e alle migliori pratiche.

Cosa include questo lavoro

Trasferimenti, Aggiunte, Modifiche (MAC) :

• Fornire un unico punto di contatto per tutte le attività di gestione trasferimenti


• Gestire le relazioni con fornitori MAC e correlati, inclusi approvvigionamento, comunicazioni, pianificazione e gestione delle performance


• Assicurare che tutte le attività di gestione trasferimenti siano eseguite coerentemente con processi documentati, programmi e budget, garantendo la soddisfazione della clientela


• Collaborare con Space Planner, Facility Manager, Project Manager e Construction Manager per stabilire obiettivi e traguardi dei progetti di trasferimento


• Eseguire progetti di trasferimento e migrazione all'interno della tecnologia CAFM / IWMS


• Amministrare tutti i processi finanziari con i fornitori MAC e contribuire agli esercizi di budget e previsioni del FM del sito


• Assicurare che tutta la documentazione di avvio, esecuzione e chiusura del progetto sia completa


• Gestire le comunicazioni del personale per trasferimenti e progetti


• Rendicontare su turnover, metriche dei costi, sondaggi post-trasferimento e dati volumetrici dei trasferimenti


• Rendicontare sullo stato del progetto e aggiornare il monitoraggio, mantenendo i file per due diligence e aspetti finanziari

Gestione Dati Spazi :

• Assicurare l'accuratezza dei dati nella tecnologia Space per le ubicazioni assegnate


• Gestire le assegnazioni di nuove assunzioni e trasferimenti interni nel sistema CAFM


• Condurre audit dei dati nei sistemi aziendali e tecnologici


• Eseguire audit fisici degli spazi per modifiche e lavorare con i Space Data Manager per gli aggiornamenti


• Eseguire l'inserimento dati in SPACE per mantenere informazioni accurate sull'occupazione


• Comunicare le modifiche delle planimetrie al team di Space Data Management

Coinvolgimento della Clientela :

• Interagire con la clientela, identificare le loro esigenze e fornire supporto MAC ad-hoc


• Sondare la qualità del servizio, raccogliere feedback e seguire le sfide e i benefici della clientela


• Risolvere i ticket della clientela in modo tempestivo


• Assicurare un'ottima esperienza della clientela durante tutto il servizio fornito

Altre Responsabilità Chiave :

• Partecipare alle riunioni di pianificazione ospitate dalla clientela, Occupancy & Space Planning e altri stakeholder chiave


• Coordinare i dati degli asset per FF&E (mobili, accessori e attrezzature) tramite terze parti


• Aggiornare i Piani del Sito per Directory ed Evacuazione


• Assistere nella gestione dell'assegnazione degli armadietti in collaborazione con i team FM locali

Interazioni Chiave

• Space Planner


• Rappresentanti delle unità aziendali


• MAC Program Lead


• Team FM


• Team Space Data Management


• Fornitori di traslochi terzi

Vi riconoscete in questo profilo? Per candidarvi dovete avere :

• Competenze nella costruzione di relazioni e nel servizio clienti


• Esperienza con strumenti di project management (preferibile)


• Forti capacità analitiche e di problem-solving


• Eccellenti capacità di comunicazione verbale e scritta


• Capacità di gestire più progetti contemporaneamente


• Capacità di lavorare con team locali e regionali


• Esperienza in progetti di trasferimento uffici


• Attenzione ai dettagli


• Esperienza CAFM / IWMS (preferibile)


• Competenza negli strumenti Microsoft Office

Cosa potete aspettarvi da noi

Vi unirete a una cultura imprenditoriale e inclusiva. Una cultura in cui riusciamo insieme - attraverso la scrivania e in tutto il mondo. Dove persone con mentalità simile lavorano naturalmente insieme per raggiungere grandi traguardi.

Il nostro programma Total Rewards riflette il nostro impegno nell'aiutarvi a raggiungere le vostre ambizioni in carriera, riconoscimento, benessere, benefici e retribuzione.

Unitevi a noi per sviluppare i vostri punti di forza e godervi una carriera appagante ricca di esperienze diverse. Tenete quelle ambizioni in vista e immaginate dove JLL può portarvi.

Candidati oggi su jll.com / careers.

#LI-FT1

Location : On-site -Milano, ITA

Job Tags : GREF

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (\"JLL\"), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (\"JLL\") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and / or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.