Space Operations Help Desk & App Support - Hybrid Rome

Etinars; Napoli; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A recruitment firm in Rome is looking for a Help Desk & Application Support Specialist to provide 1st and 2nd level support for a critical ESA application. Candidates should have good knowledge of ticketing systems and ITIL, alongside excellent troubleshooting skills. This role offers a hybrid work environment and requires fluency in English. Join a multicultural team contributing to the European space ecosystem.

Competenze

• 1–2 years of experience in help desk or application support roles.
• Technical certifications are a strong asset.
• Understanding of XML, SFTP, and Eclipse is a plus.

Mansioni

• Provide first-line technical support via phone, email, or ticketing system.
• Troubleshoot and resolve complex incidents and application issues.
• Escalate to 2nd / 3rd level support in line with SLAs.
• Maintain operational documentation and procedures.

Conoscenze

Ticketing systems knowledge

ITIL framework familiarity

Microsoft Office proficiency

Troubleshooting skills

Fluent English (B2)

Descrizione del lavoro

A recruitment firm in Rome is looking for a Help Desk & Application Support Specialist to provide 1st and 2nd level support for a critical ESA application. Candidates should have good knowledge of ticketing systems and ITIL, alongside excellent troubleshooting skills. This role offers a hybrid work environment and requires fluency in English. Join a multicultural team contributing to the European space ecosystem.